Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
The Salesforce Administrator owns the Salesforce platform and all associated applications within the CRM. This role is a sales-focused contributor who leads the administration of our Salesforce instance, ensuring it is scalable, secure, and optimized to drive growth. The role requires a proactive problem-solver who can bridge the gap between complex business requirements and technical expertise. The role is a vital member of Lessen’s Revenue Operations Team and works collaboratively with multiple internal departments including Sales, Marketing, Vendor Relations, and Operations to execute our growth plan.
What You'll Do:
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Owns the end-to-end Salesforce user experience for the sales and account management organization through the configuration, design, functionality, and end-user support of the Salesforce platform, including SalesCloud and MarketingCloud.
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Actively engages with business stakeholders to gather & analyze requirements and propose solutions that leverage Salesforce functionality. Translates approved solutions into actionable deliverables, ensuring high levels of quality, accuracy, and process consistency.
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Collaborates with Sales, Marketing, Operations, and Legal to automate high-friction manual tasks, including the use of AI automation. Emphasizing the reduction in clicks and redundancy.
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Manages the integration of applications connected to Salesforce.com, including but not limited to ZoomInfo, Microsoft Teams, Sales Navigator, and more.
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Supports the Enterprise Team (Sales Operations, Marketing, Solution Development, Operations) in cross-functional projects and strategic changes to systems and processes.
What You Need:
