Sales Engineer - Canary Technologies

Job Title: Sales Engineer
Job Location: New York, NY
Job Listing URL: https://jobs.lever.co/canarytechnologies/3907734d-1d34-4d9c-b10c-0bbcb36d698a
Job Description: About Us
Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.

Canary is utilized by 20,000+ hoteliers in 90+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.

Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, FPrime, and Insight Ventures.

Join us in shaping the future of hospitality!

About the Role
As the first Canary sales engineer, you will drive business growth by supporting the technical needs of the sales organization. Your role will be pivotal in effectively managing technical demo environments and POCs, communicating technical information to customers and helping to develop and maintain relationships to build trust.
This is an exciting opportunity to contribute to our company’s success and be part of a high-performing sales team in a competitive market. If you’re passionate about sales and innovation, we invite you to apply.
Responsibilities
Understand our product/service’s technical features, functionalities and benefits
Study customer needs, pain points and business challenges in order to create customized sales proposals in partnership with Account Executives
Generate and manage custom and personalized demo environments
Conduct product demonstrations to showcase key features and functionalities and address technical questions and concerns from customers
Provide pre-sales support by answering technical inquiries and participating in sales meetings
Liaise with the product and engineering teams to address technical concerns or requirements
Develop and deliver technical documentation, including user manuals, technical specifications and product training sessions
Collaborate with internal teams to gather technical requirements and ensure the successful implementation of solutions
Provide post-sales support to customers, including technical troubleshooting and customer training, ensuring their satisfaction with Canary products and services
Give active feedback and insights from the market to the product development and marketing team
Participate in sales meetings, trade shows and industry events to promote our products or services
Stay updated on industry trends, market dynamics and competitor offerings
Partner and strategize with Account Executives for discovery calls, product demonstrations, POC support and onsite meetings
Work with AEs to respond to RFIs and RFPs
Qualifications
Minimum 5+ years working with Mid-market level sales prospects in a SaaS pre-sales/sales engineering capacity
Ability to travel ~20%
Excellent communication skills
Proven analytical and problem-solving skills
Consistent track record selling complex solutions
Experience with Mid-market sales cycles
Experience in the Hospitality industry is a plus
Experience working with technical prospects and customers
Expertise in managing pre-sales cycles and conducting technical evaluations using sales methodologies like MEDDPICC
Strong knowledge of Javascript, SQL, various no-SQL databases, APIs, etc.
Familiarity with web/software development or a background in computer science/STEM
Ability to think on your feet and passion for creative solutions