Resident Manager - Lanai Village
Spring Valley, CA
Who we are:
At Sunrise, we practice resident hospitality, focusing on what matters most: Helping people feel right at home. We are people people who pride ourselves in providing our residents with a Positive Living Experience.
About this role:
The Resident Manager supports the daily operations of an assigned property, ensuring that residents enjoy a safe, clean, and well-maintained community. This role manages leasing, resident relations, and financial and maintenance oversight in compliance with company policies and California housing laws. The Resident Manager serves as the on-site representative of Sunrise Management, promoting excellence in service, professionalism, and community care.
Hourly pay range:
$16.90 - $20.00
- This position requires the ability to live on-site.
What you’ll do includes, but not limited to:
Leadership & Team Support
- Model Sunrise Management’s values of integrity, accountability, and service excellence.
- Collaborate with maintenance and regional teams to ensure smooth property operations.
- Communicate clearly with leadership about property needs, resident issues, and operational challenges.
- Support a positive team culture built on respect, cooperation, and resident satisfaction.
Property & Operations Management
- Conduct regular inspections of units, amenities, and common areas to maintain cleanliness and safety.
- Coordinate maintenance work orders and ensure completion within 24–48 hours whenever possible.
- Oversee move-in and move-out inspections in compliance with California security deposit laws.
- Maintain accurate records of repairs, inspections, and vendor services.
- Ensure all operations comply with Fair Housing, ADA, and Cal/OSHA standards.
Financial Management
- Collect rents, issue receipts, and make timely bank deposits.
- Maintain accurate accounting records for rents, deposits, and fees.
- Monitor delinquent accounts and communicate with supervisors before taking legal action.
- Assist with budgeting and expense tracking to support the property’s financial goals.
Marketing & Leasing
- Promote available units through community outreach, signage, and digital platforms.
- Conduct property tours and present features and benefits to prospective residents.
- Complete leasing documentation accurately and in compliance with California Civil Code and Fair Housing laws.
- Maintain organized leasing and applicant records.
Resident Relations
- Provide courteous, professional responses to all resident inquiries and concerns.
- Foster a welcoming, inclusive environment that enhances resident satisfaction and retention.
- Coordinate community communication and support positive resident engagement.
Compliance & Risk Management
- Adhere to company policies, Fair Housing, ADA, and all applicable state and federal laws.
- Support Injury and Illness Prevention Programs (IIPP) and maintain safety awareness across the property.
- Ensure contractors and vendors meet insurance, licensing, and labor law requirements.
What you'll need:
- Minimum 2 years of property management or related experience required.
- Proficiency with Microsoft Office and property management software.
- Knowledge of California landlord–tenant laws and Fair Housing requirements.
- Strong communication and organizational skills.
- Bilingual in English and Spanish preferred.
Who you are:
- A confident, empathetic and dynamic team player.
- An exceptional communicator: written and verbal.
- A problem solver with sound judgement.
- A results-driven independent contributor who thrives on achievement.
What’s in it for you:
We believe people do their best work when they’re supported—personally, professionally, and beyond. Here’s what you can expect as part of our team:
- Competitive compensation and career growth – As our company continues to grow and expand, so do the opportunities for our team.
- Flexible Hybrid Work Model – Our hybrid schedule supports work-life balance while keeping you connected and engaged.
- Comprehensive Health Benefits – We offer medical, dental, and vision insurance to keep you and your family healthy.
- Tax-Saving Benefits – Take advantage of a Flexible Spending Account (FSA) to manage healthcare and dependent care expenses efficiently.
- Peace of Mind – Company-paid life insurance offers financial protection for you and your loved ones.
- Time to Recharge – Generous paid vacation, sick leave, and holidays so you can truly unplug and come back refreshed.
Sunrise Management is an equal opportunity employer and a drug free workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members.
