About Kontakt.io
Inside health systems, where every second can matter, operations are still spread across dozens of disconnected tools and platforms. Kontakt.io is changing that.
We combine proprietary hardware, AI-powered intelligence, and deep integrations with the technology health systems already have in place to build real-time understanding of what's happening across their operations. That intelligence becomes the execution layer care teams have been missing, helping them make smarter decisions and deliver better patient care.
Backed by Goldman Sachs and trusted by leading health systems including HCA Healthcare, Sutter Health, AdventHealth, Trinity Health, Northwell Health, Cleveland Clinic, and the U.S. Department of Veterans Affairs, we’ve more than doubled our revenue and are rapidly scaling with a clear path toward $100M in annual recurring revenue.
If you're excited to solve hard problems and help health systems deliver better care, we'd love to meet you!
Why this role
You’ll be the boots-on-the-ground owner for hospital deployments of Kontakt.io solutions—coordinating site readiness, installation crews, hospital IT, and vendors to turn SOWs into live, stable systems that deliver measurable outcomes.
What you’ll do
Plan deployments end-to-end: create detailed site plans, milestones, dependencies, and checklists.
Run the field rhythm: lead daily/weekly standups with contractors, facilities/biomed, and hospital IT; unblock tasks and drive decisions on site.
Site readiness & installs: coordinate surveys, placement, cabling/low-voltage, mounting, labeling, and inventory; ensure EHS compliance and access/permits.
Field readiness: pre-stage devices, execute commissioning/functional tests, document results, and manage punch lists to closure.
Risk & change control: surface issues early, and manage change orders within SOW.Documentation & handover: produce as-builts, acceptance criteria/results, and clean handoffs to Support/CSM; run the 30–60–90 day stabilization checklist.
Vendors & budgets: coordinate third-party installers and OEMs to SLAs; track actuals vs. plan to protect PS margin.
You’ll thrive here if you
Like being on site, solving real-world blockers quickly and safely.
Keep work highly organized (lists, logs, labels) and communicate crisply.
Are hands-on and high-agency—comfortable coordinating crews and moving hardware.
Treat time, cost, scope, and safety as non-negotiables.
Must-haves
3–5+ years managing field deployments or customer implementations (IoT/RTLS, or enterprise software).
Healthcare delivery environment experience (facilities, biomed, infection control, EHS).
Strong contractor/vendor coordination and multi-site scheduling experience.
RTLS/BLE/IoT deployments, device commissioning, and RMA/inventory processes.
Solid project tooling: Zendesk, Wrike
Excellent written/verbal communication; clean checklists, acceptance docs, and status notes.
Ability to travel frequently to hospital sites.
Nice-to-haves
Reading floor plans and creating as-builts (Visio/CAD/Bluebeam).
Certifications: PMP/PRINCE2, OSHA-10/30, BICSI, Prosci (or similar).
How we work
IC ownership: outcomes over activities; clear scope, gates, and acceptance.
Decision speed: explicit owners, decision logs, and 24h escalation when blocked.
Enterprise-grade delivery: change control, QA, and rollback plans on every cutover.
Vendor accountability: SLAs, scorecards, and documented acceptance at each gate.
Two clocks, one plan: we align project schedules with clinical realities; patient care comes first.
