The Program Manager II manages moderately complex technical projects and small programs involving multiple teams. This role develops project plans, coordinates work, facilitates communication, tracks risks and dependencies, and helps ensure successful delivery against agreed objectives.
Operating independently on most assignments, the Program Manager II builds and maintains practical plans, aligns technical and business stakeholders, applies established program management and Agile practices, and provides clear visibility into progress. The role identifies issues, tracks commitments, supports resolution, and seeks guidance on more complex challenges.
The Program Manager II builds effective stakeholder relationships and demonstrates increasing ownership, accountability, and proficiency in program management practices. The role contributes to team process improvements by documenting lessons learned, recommending practical changes, and consistently delivering quality results.
Why you'll love this role:
Join a role with endless opportunities to learn, build, and improve.
Drive continuous optimization in a fast-moving, evolving organization.
Opportunity to demonstrate increasing ownership, accountability, and proficiency in program management practices.
Mentorship and guidance from an experienced PMO leader on complex challenges.
Participate in continuous improvement activities within Technical Operations.
Make a difference at scale, supporting a large employee base where your contributions are highly visible.
Help shape the future of the function by identifying gaps, creating solutions, and leading change.
How you’ll shape our program management practices:
Program Leadership and Execution
Manage moderately complex technical projects and small programs involving multiple teams.
Develop and maintain project plans, milestones, deliverables, timelines, success measures, and clear ownership.
Coordinate work across engineering teams and relevant partners in Product, Design, Security, Data, Customer Operations, Go-to-Market, and other functions.
Track scope, schedules, dependencies, risks, resources, quality, readiness, and delivery commitments.
Apply established Agile and project delivery practices to support iterative progress and agreed outcomes.
Work independently on most assignments and seek guidance when scope, risk, or organizational complexity increases.
Cross-Functional Alignment and Influence
Build effective working relationships with technical teams, business stakeholders, and partner functions.
Facilitate project meetings, clarify decisions, capture actions, and follow up on commitments.
Create clear communications that summarize project status, progress, decisions, risks, dependencies, and next steps.
Coordinate follow-up and escalation to help remove blockers and maintain accountability.
Support alignment across teams by keeping objectives, roles, timelines, and decisions visible.
Risk, Dependency, and Delivery Management
Identify, document, and track project risks, dependencies, resource constraints, technical issues, and readiness concerns.
Coordinate mitigation actions with accountable owners and target dates.
Support resolution of delivery issues through follow-up, structured problem-solving, and timely escalation.
Maintain an accurate view of scope, schedule, dependencies, quality, readiness, and delivery progress.
Track commitments and raise concerns when agreed objectives or timelines are at risk.
Project Tracking, Metrics, and Reporting
Maintain project routines, roles, action tracking, decision logs, and escalation paths using established practices.
Track agreed measures for delivery progress, quality, readiness, and outcomes.
Use project information to surface concerns, support decisions, and recommend corrective actions.
Provide accurate and timely status reporting to managers and project stakeholders.
Keep project documentation, decisions, actions, risks, and dependencies visible and current.
Agile Delivery and Team Practices
Use established Agile practices, including Scrum, Kanban, and iterative planning, based on team needs.
Support regular delivery through transparent plans, backlog and milestone tracking, dependency management, and review.
Reinforce effective team practices related to planning, communication, accountability, feedback, and continuous learning.
Identify practical opportunities to improve project planning, communication, tooling, and delivery processes.
Document and share useful lessons learned with assigned teams.
Experience we feel will set you up for success:
4+ years of progressive project delivery, program coordination, or technical operations experience.
Demonstrated success managing moderately complex technical projects or small programs involving multiple teams.
Ability to develop project plans, facilitate communication, track schedules, dependencies and risks, and support delivery against agreed objectives.
Experience building effective relationships with technical and business stakeholders and communicating project information clearly.
Proficiency in project planning, schedule and action tracking, risk and dependency management, status reporting, and project documentation.
Strong working knowledge of Agile principles and practices, with practical experience using Scrum, Kanban, iterative planning, or hybrid delivery models.
Ability to apply fit-for-purpose delivery methods, support team flow and feedback, and improve predictability, quality, and customer value.
Experience leading technology programs involving software platforms, cloud services, data, integrations, security, infrastructure, digital transformation, or comparable technical domains.
Strong facilitation, communication, negotiation, and conflict-resolution skills, with the ability to build alignment without direct authority.
Sound judgment and organizational skills, with the ability to manage competing priorities and seek guidance on more complex challenges.
Demonstrated accountability, attention to detail, and a commitment to learning and improving program management practices.
Bachelor’s degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience; an advanced degree may be beneficial.
Relevant certifications in Project Management or Agile credentials are advantageous but not required.
Adaptable and reliable, with a consistent record of delivering quality results in fast-paced environments with evolving priorities.
