Job description

\*This role is in-office in Lehi, UT. Do not apply if you are not willing to work in-person in Lehi, UT ### **TLDR:** We’re looking for a **Product Support Lead** to interface with customers, document Zaymo’s product, and recommend product direction while staying on top of day-to-day customer support operations. This is a high-impact role where you’ll act as the voice of the customer, the only steward of our knowledge base, and a partner to product as we scale. You’ll work directly to the CEO and single-handedly take on the support function form an already successful place. If you want to join a fast-growing startup, shape the support function from day one, and quickly grow your influence over time, this is for you. This role can turn into a role in product or customer experience as the company grows. ### **What is Zaymo?** At Zaymo, we’re building the future of ecommerce communication. We help brands turn email into a shoppable, personalized experience with no engineers required. Tens of millions of shoppers interact with Zaymo-powered emails every month. Zaymo is backed by investors like Y Combinator, the co-founder of YouTube, and others. Read more about working at Zaymo [here](https://zaymo.notion.site/hiring?source=copy_link). ### **Why Zaymo** * 🚀 **Rapid Growth**: We went from $1M to $3M in ARR in the last 11 months * 🛠️ **Excellent Team**: Ex. Harvard, Cornell, Nasa, Route, Weave (YC W14), Levo (YC S22) * ⚖️ **Great risk-reward profile**: $3M ARR means it’s early enough to ride a lot of growth but late enough there is repeatable success and lots of momentum ### **What does the role look like?** * Owning all of the customer support experience after a customer is live * Improving the AI support agent * Owning the customer-facing knowledge base * Quickly becoming the most knowledgeable person about Zaymo’s product * Advocating for customer needs by influencing product decisions * Career growth can lead to either running support as it scales or moving to onboarding/customer success ### **What do you look like?** * You love to build. You may want to found a startup someday. You are comfortable with the responsibility that comes from being the one person in your role right now * You can think clearly, write well, and you have strong interpersonal skills * While you are good at working with people, you can put your head down and learn to automate the customer experience for our lower-tier customers * You have enough empathy and intuition to feel what the market demands and recommend features to the product team ### **Compensation** * $50-70k * $10k bonus on performance Questions? Reach out to careers\[at\][zaymo.com](http://zaymo.com)

Product Support Lead

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