Premium Client Manager (German) - Capital
View Company Profile- Job Title
- Premium Client Manager (German)
- Job Location
- Limassol, Cyprus
- Job Description
- We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.This role is offered on a one-year fixed-term contract and is based in our Limassol office.Responsibilities:
- Develop and maintain long-term relationships with prospective and existing clients across the German market.
- Plan and conduct a structured cadence of client meetings to understand individual objectives, deliver platform and market updates, and address client concerns.
- Ensure client satisfaction and retention by maintaining professional and supportive relationships.
- Act in the best interest of clients at all times, responding promptly to enquiries and delivering a service standard aligned with Capital.com's commitment to client outcomes.
- Foster positive client experiences that translate into constructive feedback and public reviews.
- Maintain a thorough understanding of Capital.com's product suite, platform developments, and marketing initiatives, communicating these clearly and accurately to clients.
- Reactivate and re-engage inactive clients through targeted outreach.
- Collaborate cross-functionally with Compliance, Customer Support, Trading and Marketing to ensure operational efficiency and a consistent client experience.
- Operate at all times within Capital.com's regulatory obligations and internal compliance framework.
Requirements:- Native or near-native proficiency in German, with strong written and spoken English.
- Demonstrable experience managing clients within the financial services industry, ideally in CFDs, FX, brokerage, or wealth management.
- Strong problem-solving and conflict resolution capability.
- Proven ability to manage a portfolio with discipline, prioritising effectively across competing demands.
- A genuine client-centred mindset and commitment to service excellence.
- High standards of reliability, integrity, and professional conduct.
- Excellent interpersonal and communication skills.
- A proactive, commercially aware, and goal-oriented approach.
- CySEC Basic certification is considered an advantage; candidates without certification will be supported in obtaining it.
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Capital Company Size
Between 50 - 2,000 employees
Capital Founded Year
2016
Capital Total Amount Raised
$25,000,000