Job Description

👋 Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is changing the way obesity care is delivered. We offer weight management, primary care, nutrition counseling, and health coaching. Our care model combines in-clinic and virtual care to bring support to patients where and when they need it.

Backed by $50M in funding—including a $25M round led by CVS Health Ventures with support from a16z Bio + Health, Flare Capital, MassMutual, and Intermountain Ventures—we’re scaling fast and expanding access to evidence-based obesity care nationwide.

Job Title: Practice Manager

Location Type: On-Site

Location: Sandy Springs, GA

Schedule: Full-Time

We’re excited to be bringing our care model to Atlanta and are looking for an experienced and entrepreneurial Practice Manager to help expand our presence in the market. Reporting to the SVP, Practice Operations, this role will lead all aspects of our operations in Atlanta and be accountable for team development, patient experience, and financial outcomes.

This role is ideal for someone who is motivated by building something new from the ground up, rather than taking over a fully-formed operation. You will be successful in this role if you have an ownership mindset, outstanding people management skills, and a knack for process development and improvement.

Responsibilities:

People Management: Hire, train, and manage a team of front office and clinical support staff. Create a culture of accountability, collaboration, and compassionate care.

Process Development & Improvement: Build and refine processes and technology workflows that enable consistent, high-quality, and efficient service delivery.

Performance Management: Own clinic-level operational metrics and financials; use data to track performance, identify trends, and take actions that will drive clinic financial results.

Strategic Planning: Partner with Operations leadership and Finance to develop market budgets and forecasts, and prioritize the initiatives that will drive performance.

Growth: Collaborate with our Marketing & Provider Relations teams to support referral relationship development and grow our patient panel in the market.

Day-to-Day Support: Provide hands-on support to Medical Assistants and clinicians with administrative and operational responsibilities as needed.

Compliance: Ensure full compliance with internal policies, HIPAA, and all federal, state, and local regulations.

Especially during early clinic operations, this person is expected to be fully onsite in our Sandy Springs clinic, 5 days per week, to support operations and build relationships with his / her team. As we build out our staff and open additional clinics in the market, there may be opportunities to adjust this policy (e.g., remote days for administrative work).

Note: This is not meant to be an exhaustive list of all assigned responsibilities. Other duties as assigned.

Qualifications:

Required:

Bachelor’s degree in healthcare administration, business, or a related field

5+ years of healthcare operations experience, including 2+ years in a clinic management or leadership role

Experience successfully launching or scaling a healthcare clinic or program

Experience managing clinic operating metrics and P&L performance

Strong communication and problem-solving skills

Ability to thrive in a fast-paced, ambiguous, and evolving environment

Preferred but not required:

Experience in obesity medicine, primary care, and / or chronic care management

Experience working in a startup or high-growth healthcare organization

Familiarity with athenahealth

Prior experience as a Medical Assistant or clinical support role

Practice Manager - Knownwell

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