Pharmacy Technician – Prescription Routing & Claims Support - Phil

Company Overview:
Founded in 2015, Phil is a San Francisco-based, Series D health-tech startup that is revolutionizing prescription access by streamlining how doctors, pharmacies, and patients interact. Through our end-to-end B2B2C platform, we enable affordable, timely, and efficient access to therapies, enhancing patient adherence and improving health outcomes. Our work empowers pharma manufacturers to innovate while delivering best-in-class care experiences across the healthcare ecosystem.
Our mission-driven team is made up of diverse individuals passionate about technology, healthcare, and patient wellbeing. If you're eager to help transform a legacy industry through smart systems and human-centered solutions, we want to hear from you.

Position Overview:
Title: Pharmacy Technician
Location: Scottsdale, AZ (in-office; remote eligible after 90 days)
Hours: Monday – Friday, 6:00 am – 7:00 pm MST (flexibility for early and late shifts required)
Compensation: $20–$24/hour (commensurate with experience)
Status: Full-time
Reports To: Operations/Pharmacy Team Leads

Phil is seeking a detail-oriented, self-motivated Pharmacy Technician to join our growing team. You will play a key role in supporting the full prescription lifecycle; including insurance verification, troubleshooting prescription reroutes, and communicating directly with partners and prescribers. This role requires strong decision-making, communication, and multitasking abilities to ensure efficient order resolution and best-in-class patient care.

Primary Responsibilities:

• Troubleshooting electronic, faxed, and verbal prescriptions via routing to appropriate channels into pharmacy systems

• Review and update patient insurance using payer portals and phone resources

• Determining appropriate situations for a prior authorization (PAs) need via payer-specific tools; troubleshoot denials and escalations

• Utilize reroute best practices for orders falling outside normal workflow, including orders with state changes, insurance exceptions, pharmacy rejections, or failed transfers

• Navigate operational platforms (e.g., BestRx, Ops Dash, Partner Dash, RelayHealth, etc.) and vendor systems effectively

• Follow reroute protocols for specific tags including: non-contracted pharmacies, state shipping changes, PP send-backs, transfer not received, and more

• Proactively document process notes with clear routing details, claim updates, and actions taken

• Communicate with partner pharmacies, provider offices, and insurance carriers to resolve issues or clarify documentation

• Collaborate with At-Risk, Partner Management, and PPM teams to escalate or flag orders based on system outages, stock issues, or policy refusals

• Maintain productivity in the Reroute queue even during extended call hold times (e.g., multitask during insurance calls)

• Ensure all patient, prescriber, and partner communications are clear, professional, and aligned with Phil’s standards of care

About You:

• You thrive in a fast-paced, evolving startup environment and remain composed under pressure

• You're passionate about helping patients access necessary medications

• You are tech-savvy, comfortable toggling between multiple software systems and navigating insurance workflows

• You’re a strong communicator, able to write succinct internal notes and speak clearly with external stakeholders

• You’re self-driven but collaborative; you seek clarity, ask smart questions, and take initiative

• You take pride in accuracy and process adherence, especially when rerouting orders or resolving insurance mismatches

Qualifications

• Arizona or Ohio Pharmacy Technician License (required)

• PTCB certification (preferred)

• Minimum 1 year of pharmacy technician experience, preferably in a Specialty, Mail Order, PBM (with Manufacturer and Insurance troubleshooting experience) or Retail setting.
  

Working Knowledge of

• Insurance claim rejections (e.g., Reject 50/40, DUR codes, etc.)

• Prior authorizations, override codes, and split billing scenarios

• ICD-10 codes and drug classifications

• FSA/HSA card restrictions and processing nuances

• Medicaid/Medicare Experience

• Routing tools and reroute resolution logic

• Ability to work efficiently and with attention to detail, especially when handling complex re-routes

• Strong written documentation and case management skills

Why Join Phil

• Ground-floor opportunity in one of the fastest-growing health-tech startups
  

• Help modernize prescription access for real-world impact
  

• Competitive compensation and full benefits (medical, dental, vision, etc.)
  

• 401(k)
  

• Hybrid work model after 90 days (in-office collaboration & remote flexibility)
  

• Collaborative, mission-driven team culture focused on innovation and patient care