Why Join dLocal?
dLocal is the financial infrastructure powering global commerce in the world's fastest-growing markets. The biggest companies in the world trust us to unlock growth in 60+ countries across emerging markets—moving money where others see complexity. We don't just process payments; we are architects of payment ecosystems and partners in our customers' expansion. You'll work alongside 1,300+ teammates from 40+ nationalities and tackle global challenges from day one.
What's the opportunity?
We’re looking for a People Operations Specialist to join our global team. This role is key to ensuring smooth People operations across multiple countries. From payroll and benefits to global mobility and labor relations, you’ll play a central role in making sure our employees are supported, our processes run seamlessly, and our company remains compliant with local regulations. If you’re detail-oriented, thrive in dynamic environments, and enjoy collaborating with different stakeholders, this is the opportunity to make a real impact.
What I will be doing?
Monthly Payroll Management: Consolidate payroll inputs from multiple sources (BambooHR, Monday, Insurance, etc.). Submit data to external providers, audit final reports, and coordinate with Treasury for funding and salary payments.
Advanced Employee Service: Own the resolution of employee queries through the Jira ticketing system, Slack, and email. Act as the subject matter expert for inquiries regarding payroll discrepancies, ax logic, and labor rights, ensuring a high-quality and empathetic service experience.
Financial Reporting & Liaison: Prepare consolidated reports for Accounting and FP&A, tracking variances and ensuring 100% accuracy in payroll impact.
Global Labor Relations: Review and update labor documentation, including localized contract clauses, country-specific requirements, etc.
Compliance & Audit: Manage social security and tax payments. Maintain the Standard Operating Procedures (SOPs) for all countries to ensure process continuity and audit readiness.
Country-Specific Operational Ownership: Manage the end-to-end execution of regional operational nuances, including statutory reporting to local authorities, the adaptation of contracts to meet localized labor statutes (e.g., probation limits and collective bargaining), and the oversight of regional fiscal adjustments such as tax regime shifts or statutory contributions.
Employee Lifecycle & Offboarding: Partner with PBPs on disciplinary actions and PIPs. Manage the end-to-end offboarding process, including exit agreements and coordination with legal counsel for claims or lawsuits.
What skills do I need?
5+ years of experience in Payroll, People Operations, HR Operations, or a related field — ideally in a multi-country or global environment
Strong understanding of payroll processes, tax compliance, labor laws, and statutory reporting
Demonstrated ability to reconcile payroll data, audit provider outputs, and resolve discrepancies
Strong analytical mindset with excellent attention to detail and accuracy
Experience supporting employee queries through systems such as Jira, Zendesk, Slack, or email
Ability to work with legal teams, labor counsel, or PBPs on disciplinary actions, PIPs, and offboarding processes
Solid organizational skills with the ability to manage multiple countries, providers, and deadlines
Strong written and verbal communication skills in English
Nice-to-Have
Experience in high-growth international companies
Familiarity with Latin America and EMEA labor legislation
Knowledge of automation, AI tools, or workflow optimization (e.g., AI copilots, RPA, Zapier, or data automation tools) to streamline payroll and employee operations processes
Prior exposure to process improvement or operational excellence initiatives
