Forward logo

Payment Operations Manager - Forward

View Company Profile
Job Title
Payment Operations Manager
Job Location
Austin, TX
Job Description

About Us:

Forward is building the next generation of embedded payments. We help software companies monetize payments leveraging Forward’s best-in-class products and innovations combined with a transparent collaborative approach to growing their business. We are seeking a highly skilled and motivated Payment Operations Manager to help lead our payment operations team.

Position Overview:

The Payment Operations team is responsible for efficiently, securely, and accurately monitoring and supporting the execution of financial transactions on the Forward platform.

As the Payment Operations Manager, you will play a critical role in managing and optimizing our payment processing operations. You will be responsible for managing a team of payment specialists, ensuring smooth and accurate payment transactions, and implementing best practices to enhance operational efficiency and customer satisfaction.

Key Responsibilities:

Team Leadership: Supervise, mentor, and lead a team of payment operations specialists ensuring they are motivated, well-trained, and efficient in their roles.

Payment Processing: Oversee the end-to-end payment processing cycle, including payment reconciliation, fraud prevention, chargebacks, and refunds.

Operational Efficiency: Continuously evaluate and improve payment processes to enhance efficiency, accuracy, and customer experience.

Account Onboarding: Work with clients to ensure a smooth onboarding experience while mitigating the potential for fraud.

Reporting and Analysis: Generate and analyze payment processing reports to identify trends, issues, and opportunities for improvement.

Risk Management: Implement strategies to mitigate payment-related risks, including fraud prevention and security measures.

Client Support: Collaborate with client support teams to address payment-related inquiries and issues in a timely and satisfactory manner.


  • Bachelor's degree in Finance, Business Administration, or a related field.
  • 5+ years of experience in payment operations, with a proven track record of managing payment processing systems.
  • Strong knowledge of payment industry regulations, compliance, and security standards.
  • Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team.
  • Exceptional problem-solving abilities and a strong commitment to continuous improvement.
  • Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.

How to Apply:

If you are a dedicated and experienced Payment Operations Manager who is ready to lead a dynamic team and drive excellence in payment operations, we would love to hear from you. Please submit an application through this listing or submit your resume, cover letter, and any relevant certifications to

Forward is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Everything You Need, One Platform.

From job listings to startups, investors to funding rounds, and everything in between, Employbl puts the power in your hands. Why wait?

Start your free trial today!

Stay Ahead of the Curve

Sign up for our newsletter to stay informed about the latest startups and trends in the tech market. Let Employbl be your guide to success.

Forward Headquarters Location

Redwood City, CA

View on map

Forward Company Size

Between 100 - 500 employees

Forward Founded Year


Forward Total Amount Raised


Forward Funding Rounds

View funding details
  • Series A

    $10,000,000 USD

  • Seed

    $2,500,000 USD