Patient Recruitment Specialist - Headlands Research

The Role

The Patient Recruitment Specialist responsible for all recruitment related activities for assigned clinical trials. This includes but is not limited to outstanding customer service skills, an in-depth knowledge of protocol specific inclusion/exclusion criteria, participation in the development of recruitment strategies and plans, and the tracking of recruitment results. The Patient Recruitment Specialist will mainly be responsible for phone screening potential study participants, entering information into the clinical database, and scheduling potential participants for on-site visits. In addition, the Patient Recruitment Specialist is required to have an in-depth knowledge of good clinical practices and privacy regulations as set forth by federal and provincial regulations. 

Responsibilities

• Maintain a thorough understanding of assigned study inclusion/exclusion criteria.
• Make outgoing calls and answer incoming calls from potential study patients and assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria and utilize these criteria to effectively assess potential participants.
• Follow recruitment follow up processes thoroughly.
• Review patient database to identify potential study patients and initiate contact.
• Ensure accurate collection and entry of patient information into our database.
• Ensure courteous and efficient service is provided to all potential participants.
• Use effective communication and report daily to the study team.
• Develop and maintain relationships with Family Doctor’s and specialists in the community.
• Use the electronic database to book study visits.
• Attend and report at weekly team meetings.
• Plan, organize, and attend community outreach events.
• Send recruitment update emails to email database.
• Send faxes to Family Doctor’s regarding ongoing studies.
• Contact patients from physician referrals within 24 hours of referral receipt

Qualifications

• Comfortable using medical terminology.
• Excellent customer service.
• Excellent attention to detail.
• Verbal and written communication skills.
• Problem-solving skills.
• Planning/organization skills.
• Strong ability to work independently.
• Ability to multi-task.
• Proficiency in MS Word, MS Excel, and MS Outlook.
• Computer literacy required.

Job Status: Full Time / 40 hours per week

Salary: $52,000 - $56,000

Employee benefits: Eligible after 3-month probation period.

Work Schedule: Monday to Friday 8:00am – 4:30pm (Onsite)