Patient Engagement Specialist - Synapticure

Job Title: Patient Engagement Specialist
Job Location: Chicago, IL
Job Listing URL: https://jobs.lever.co/synapticure/907c93d3-ff3a-498b-a832-2e8ff5818d7e
Job Description: About Synapticure
Synapticure is the largest, most comprehensive specialty care clinic in the country for those living with neurodegenerative diseases. Founded by patients and caregivers living with these diseases, we are redefining the care journey for diseases like Alzheimer’s, Parkinson’s, and ALS in all 50 states.

With a virtual care model, we democratize flexible, specialized care for patients and caregivers across the country. Our team creates personalized guided journeys focused on education and empowerment, while relentlessly working to facilitate access to clinical trials and expert multidisciplinary care providers like neurologists, psychologists, and care coordinators who collaborate to provide comprehensive patient care.

To serve the millions of patients and caregivers living with neurodegenerative diseases, Synapticure requires determined, compassionate team members who are eager to engage patients who would benefit from Synapticure’s care.

You
You thrive on direct communication with patients, caregivers and their loved ones and have a passion for working with underserved populations. You are thoughtful, organized, curious, empathetic, and kind. You welcome the opportunity to impact someone’s life positively. You are eager to be involved in a program from inception and are comfortable with growth, change and evolution. You are comfortable and confident with technology and enjoy helping to improve products and processes.

Your Role
As an Outreach Specialist, you are responsible for locating and connecting with patients who would benefit from Synapticure’s care model, and engaging with them around their needs. These conversations are a patient’s first encounter with Synapticure, after which they are connected to a Care Coordinator to develop a long-term relationship. However, until the transition to their Care Coordinator is made, you are the patient’s point person, available and eager to assist with whatever they need: support, education, or a listening ear. You work alongside, and are supported by, Synapticure’s care team to ensure patients and caregivers have the support they deserve, right from the start.
Essential Functions
Engaging eligible patients through telephonic, written, and digital outreach methods
Leveraging available data from EMR to learn more about potential patients and inform outreach processes
Completing the intake and consent process for eligible patients, and transitioning them to a Care Coordinator upon full enrollment
Engaging and fostering trust quickly with patients, acting as the face of Synapticure and the key point-of-contact to assist patients prior to full enrollment
Connecting authentically with patients and their families in a non-judgmental, respectful, and empathic manner and striving to meet their needs
Working daily within EMR to collect data, organize information, track tasks, and communicate with staff, patients, and family members; Providing feedback to the product development team, and, over time, becoming part of a super-user group to assist in onboarding and supporting others
Requirements for the role
You have 0-2 years of customer service or sales experience with a successful track record to share for that time period
You have a passion for working within the community you are a part of, or have been a part of in the past
You have dynamic interpersonal skills and a strong desire to improve the health of individuals and whole communities
You have a metrics-driven approach to your work and are willing to do whatever it takes to meet quotas for the Outreach team
You are comfortable with high-volume outbound calls as well as creative outreach
You are an independent self-starter who responds well to change and shifting priorities
You are excited about how technology can support your work and help drive the ongoing evaluation toward new, better, care