Organizational Services Clinical Care Navigator - After Hours - Lyra Health

Job Title: Organizational Services Clinical Care Navigator - After Hours
Job Location: United States
Job Listing URL: https://jobs.lever.co/lyrahealth/85a246e3-f049-4ef8-8a31-ab1b6608bc0b
Job Description: About Lyra Health

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role
As a Clinical Care Navigator on the Organizational Services Team, you’ll be doing meaningful, high-impact work supporting companies and their employees through moments of challenge, change, and crisis. You’ll be the first clinical point of contact for HR, ER, and Benefits teams reaching out for expert guidance, and you’ll coordinate thoughtful, timely support for employees navigating behavioral health concerns. You won’t be providing ongoing therapy, you’ll use your clinical skills to offer expert consultation, coordinate critical incident responses, and proactively reach out to employees in crisis. Your work will help ensure safety and connection to high-quality care.

This role may be for you if you’re an excellent communicator, confident in your clinical judgment, and passionate about making behavioral health more accessible in the workplace. You thrive in a fast-paced environment, can shift seamlessly between support calls and consultation, and have a strong sense of professional presence when working with VIPs and organizational leaders. If you’re someone who finds purpose in showing up for people at pivotal moments and helping them get to the right care at the right time, this role could be a great fit.

You must be able to work one of the following shift(s):
Thursday-Monday: 9pm - 5:30am PT (10pm - 6:30am MT / 11pm - 7:30am CT / 12am -8:30am ET)
Requirements
Manager Consultations: Provide clinical consultation and guidance to leaders, HR, and ER teams on employee behavioral health concerns, workplace dynamics, and appropriate support strategies.
Critical Incident Stress Debriefing (CISD) Coordination: Coordinate and facilitate responses to critical incidents, including identifying appropriate responders, organizing logistics, and conducting follow-up care outreach.
Leadership level support: Deliver discreet, high-touch clinical support to executives and VIP employees, ensuring timely and sensitive handling of complex concerns
Inbound Organizational Support: Respond to calls and emails from company representatives (HR, ER, benefits leaders) with clinical expertise and Lyra resource guidance
Proactive Outreach: Reach out to employees identified as high-risk or in crisis, offering in the moment support, risk assessment, safety planning, and care navigation to ensure connection to care
Collaboration: Partner with internal departments such as Customer Success, Workforce Transformation, operations, and clinical leadership to ensure seamless coordination of services and alignment with contractual commitments
Documentation: Maintain accurate, timely, and confidential records of all interactions in compliance with HIPAA and Lyra protocols
Identify roadblocks to clinical care options for our clients using Lyra’s proprietary software and other methods to connect clients to the ideal treatment, based on specific needs and preferencesIndependently manage a caseload of complex, multi-need clients
Qualifications
Master’s degree in clinical social work or equivalent; LCSW or equivalent independent clinical licensure is required (e.g. LMFT, LPC, LPCC, etc). We’re unable to provide supervised hours toward licensure. Candidates without a state license to deliver mental health services, independently, will not be considered
Certified Employee Assistance Professional (CEAP) preferred
Must have two years post license experience (EAP/clinical call center experience preferred or organizational consulting)
Significant experience managing high-risk clinical situations (e.g., suicidality, mandated reporting), CISD coordination, working with HR/ER and/or corporate leadership teams
Bilingual, Spanish-speaking candidates strongly preferred (but not required)
Must be a full time resident of the United States; work cannot be completed from outside the United States.