Key Responsibilities

Onsite Clinical Support & Intake:

• Conduct in-person clinical intakes, triage employee walk-ins, and assess mental health needs within the onsite clinic environment.

• Provide immediate, short-term counseling, emotional support, and crisis de-escalation for employees on-site.

• Educate clients on their service eligibility and available wellness resources, ensuring a smooth, warm referral to specialized off-site care when necessary.

Learning & Development (L&D) & Wellness Initiatives:

• Design, develop, and facilitate engaging psychoeducational workshops, seminars, and group therapy sessions tailored to the specific needs of the client’s workforce.

• Partner with client HR and leadership to conduct training sessions for managers (e.g., how to identify signs of burnout, supporting distressed team members, empathetic leadership).

• Actively drive and participate in onsite mental health awareness campaigns to reduce stigma and encourage clinic utilization.

Clinic Operations & Coordination:

• Independently manage the daily schedule and calendar of the onsite clinic, ensuring an efficient flow of booked appointments and walk-ins.

• Serve as the primary clinical liaison between the client’s office and the broader clinical network, ensuring seamless coordination of care.

Documentation and Reporting:

• Maintain complete, secure, and accurate documentation of all clinical interactions, strictly adhering to confidentiality and data protection standards.

• Record clinic utilization metrics, session data, and L&D workshop feedback in designated clinical management systems (such as Nova) on a daily and monthly basis.

Quality Assurance & Stakeholder Management:

• Deliver a premium, welcoming, and frictionless experience for every employee visiting the onsite clinic.

• Regularly review L&D session feedback and clinic metrics to continuously improve onsite service delivery and identify emerging mental health trends within the client organization.