Summary of Role:
The Multi Unit Manager is responsible for driving operational excellence, sales performance, and team development across a portfolio of stores. This role ensures consistent brand standards, delivers strong financial results, and fosters a positive customer experience. The Multi Unit Manager partners closely with Store Managers and cross-functional leaders to execute company initiatives, strengthen store operations, and build high-performing teams that support sustainable growth.
Primary Responsibilities:
Operational Management
- Ensure operational excellence and consistency across all stores in the assigned market.
- Conduct regular store visits to review performance, brand standards, and opportunities for improvement.
- Ensure adherence to company policies, procedures, and operational expectations.
- Oversee the execution of new initiatives, product launches, and operational updates.
- Perform weekly in store audits to ensure compliance and accuracy
Sales & Financial Performance
- Drive sales growth and profitability across assigned locations.
- Analyze store performance metrics, including labor, inventory, COGS, and P&L results.
- Develop action plans to support improvement in underperforming stores.
- Optimize labor scheduling, inventory management, waste reduction, and overall cost control.
Leadership & Staff Development
- Lead, mentor, and inspire Store Leaders and their teams.
- Recruit, hire, train, and retain strong management talent.
- Provide coaching and create development plans to build management capability.
- Foster a positive, collaborative, and high-accountability culture.
Customer Experience
- Ensure all locations consistently deliver exceptional customer service.
- Review customer feedback and experience metrics to identify improvements.
- Support stores in resolving escalated customer issues and concerns.
Compliance & Safety
- Ensure stores adhere to all safety, sanitation, and regulatory standards.
- Maintain compliance with labor laws, health regulations, and company policies.
- Uphold proper food handling and workplace safety procedures across all locations.
Communication & Collaboration
- Act as the primary liaison between store teams and district leadership.
- Provide regular updates on operational performance, opportunities, and market needs.
- Collaborate with other Multi Unit Managers to ensure company-wide brand consistency.
Required Skills & Experience:
- 3–5+ years of multi-unit management experience in retail, food service, hospitality, or a similar industry.
- High school diploma or equivalent required; bachelor’s degree preferred.Strong leadership and people management skills.
- Excellent verbal and written communication abilities.
- Proven ability to analyze data, interpret financial reports, and make informed decisions.
- Highly organized with the ability to manage multiple priorities simultaneously.
- Strong problem-solving skills with the ability to act quickly and effectively.
- Adaptable to a fast-paced, multi-location environment.
- Knowledge of industry-specific policies, procedures, and safety standards.
- Ability to travel regularly within assigned locations.
Technical Skills:
- Experience with P&L oversight, leadership development, and operational rollouts.
- Relevant certifications (Food Safety, ServSafe, etc.) required.
Benefits:
- Medical, Dental, Vision, 401(k) benefits eligible
- Acrrued Paid Time Off (Up to 2 weeks per year)
- Commuter benefits
- A free Chip City cookie and beverage each shift
- 50% Off Employee Discount
- Opportunity for career growth! Chip City is growing rapidly and opening new store
