Merchant Support Administrator

Celero Commerce offers payment processing services, business management software, and data intelligence to small and medium-sized businesses, in one holistic platform. Celero empowers business owners and executives to…

Location: Rosemont, IL
Company size: 200–500
Posted: 5y ago
Via: Lever

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Merchant Support Administrator - Celero Commerce

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Job Title: Merchant Support Administrator
Job Location: Rosemont, IL
Job Listing URL: https://jobs.lever.co/celerocommerce/c7734dcd-61d5-419c-b35a-64d54e064967
Job Description: TransNational is seeking a Merchant Support Administrator to join its Operations team! The Merchant Support Administrator is responsible for initiating welcome calls to new merchant customers, processing merchant enrollments, and rate changes within multiple databases. The Merchant Support Administrator will have the ability for career advancement that allows for upward movement and specialized product training.
What You'll Do:
Thoroughly review merchant contracts for completeness and accuracy
Follow up with merchants to obtain or verify needed information as it pertains to their contract with TransNational
Data entry and information management as it relates to our merchants and their contract
Maintain high levels of performance in conjunction with TransNational’s service metrics and kpi’s
Who You Are:
1+ years of credit card processing or merchant services experience required
You are organized and have a keen eye for detail; especially when reviewing detailed, professional documents
Process driven with a quick ability to adhere and learn new mandatory protocols
Excellent interpersonal and time management skills with a high standard of integrity and work ethic
Independent ability to problem solve with the ability to anticipate and learn
Ability to proficiently navigate through multiple Windows based platforms and applications
What Makes TransNational Great:
Competitive base with a quarterly team bonus
100% paid medical insurance, dental, vision, life insurance
401(k) Savings Plans with employer match
Paid vacation time and volunteer day
Hands-on training from expert peers and supervisors
Casual work setting with awesome contests with prize incentives