Member Advocate - Sana Benefits

Job Title: Member Advocate
Job Location: Remote
Job Listing URL: https://jobs.lever.co/sanabenefits/23fe42e6-3028-4bfb-8b68-eb415ccbea01
Job Description: Sana’s vision is to make healthcare easy.

All of us can agree healthcare is simply too hard in the US. And our members feel that pain day in and day out. We aim to create an experience that simply feels easy when you need to access our healthcare system. If you need something, you know where to go to get it with care that is a click (or as few clicks as possible!) away.

What’s beautiful about a vision oriented toward “easy” is how it imparts a singular feeling. We instinctively know as humans when something is easy versus hard, even if we can’t explain why. We fight as a company to make an easy pathway available to all our members at every stage of their healthcare journey. If you feel passionate about delivering better healthcare to small businesses through a seamless care experience and affordable benefits, join us!

We are looking for a hard-working, empathetic person to join our member advocacy team. We’re building a team of social workers, patient advocates, health coaches, nutritionists, and nurses to support our members in solving everyday problems.
What you will do:
Provide accurate and easy-to-understand guidance in the complex world of health insurance and employer benefits across multiple channels (phone, text, chat, and email).
Help new customers with their onboarding, making sure members understand and select appropriate health plans and other steps.
Assist members with issues around their care journey - whether it’s finding a provider, helping with claims issues, or referring them to expert clinical care managers.
Give feedback to the product team about member support issues so they can design better experiences.
Generally strive to make sure members feel taken care of and love our service.

About you:
Bachelor’s degree with 2 years of related experience in social work, patient advocacy, or health coaching preferred.
Comfortable with remote work.
Excellent communicator.
Strong preference for candidates fluent in Spanish and English.
Some knowledge of healthcare and/or insurance benefits preferred.
Entrepreneurial. Self-directed. Excited to build something from scratch.
Values-oriented. You care about making our healthcare system work better for people and business owners.
Gritty. You aren’t worried about getting your hands dirty and working hard when you need to.
Comfortable with change. We are a startup and need people who are ok doing things outside of their traditional job description.
Comfortable with modern web applications. We are building all of our software in-house and you will be a key constituent in its development.
Benefits:
Stock options in rapidly scaling startup
Flexible vacation
Medical, dental, and vision Insurance
401(k) and HSA plans
Parental leave
Remote worker stipend
Wellness program
Opportunity for career growth
Dynamic start-up environment