Global Sales & Services Operations (GSSO) is the team that helps shape Gartner's mission-critical sales and services priorities and works with sales and services leaders to drive tactical and analytical insights.  As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's Sales and Services teams, which delivers approximately $5.3B in annual business and technology insights revenue. You will partner with business leaders across Gartner to support global Sales and Services teams comprising nearly 9,000 associates and which sell to and service every major function across the enterprise.

About the role:

The Social Media Manager will serve as a strategic partner within Gartner's Social Media team, part of the Content & Social team within the broader Prospect Experience organization. This role helps shape how Gartner research, campaigns, webinars, conferences, and thought leadership are discovered across social platforms and employee networks.

We're looking for a strategic and execution-focused social media professional with expertise in social strategy, employee advocacy, audience engagement, and digital amplification. The ideal candidate will bring strong editorial judgment, analytical thinking, and a passion for innovation, helping Gartner evolve alongside changing buyer behaviors, platform algorithms, and AI-driven discovery experiences.

What you will do:

• Partner with the Associate Director and Social Media team to develop and execute Gartner's social media strategy across key platforms.
• Manage and optimize Gartner's social channels, using audience insights and performance data to drive engagement, reach, and business impact.
• Translate Gartner research, campaigns, conferences, webinars, and thought leadership into compelling, platform-native social content and experiences.
• Lead and evolve Gartner's employee advocacy program, driving adoption, engagement, content distribution, and seller enablement.
• Develop content strategies, audience segmentation approaches, newsletters, and amplification initiatives to maximize program effectiveness.
• Partner with stakeholders across Gartner to identify new opportunities to expand social reach, advocacy participation, and content visibility.
• Monitor emerging social trends, platform changes, audience behaviors, and best practices to continuously improve Gartner's social presence.
• Execute testing and experimentation across content formats, distribution strategies, community engagement, and advocacy programs.
• Leverage analytics and performance insights to optimize content, improve discoverability, and increase audience engagement.
• Serve as a trusted advisor during high-visibility, reputation-sensitive, and rapid-response situations requiring sound judgment and platform expertise.
• Support social governance, operational standards, platform management, and vendor relationships to ensure consistency and effectiveness across Gartner's global social presence.
• Manage projects and initiatives from planning through execution while collaborating with cross-functional stakeholders across marketing and the business.

What you will need:

• Bachelor's degree in Marketing, Communications, Journalism, Business, or a related field.
• 5-7 years of relevant experience with demonstrated progression in responsibility, preferably within B2B marketing, social media, or digital marketing environments.
• Proven success managing large-scale social media, employee advocacy, influencer, ambassador, or thought leadership programs.
• Strong understanding of LinkedIn and modern social media platform ecosystems.
• Experience using social management, analytics, and performance measurement tools to develop and optimize audience engagement strategies.
• Exceptional written communication, storytelling, and editorial judgment skills.
• Strong strategic thinking, business acumen, and understanding of audience behavior and platform dynamics.
• Ability to translate insights into actionable recommendations and confidently influence stakeholders.
• Strong analytical, project management, and stakeholder management capabilities.
• Ability to balance creativity, execution, governance, and performance optimization in a fast-paced environment.
• Comfortable working in ambiguous environments, assessing risks, solving problems, and making sound decisions.
• Naturally curious, innovative, and passionate about continuous improvement, experimentation, and emerging technologies, including AI-driven discovery.

What you will get:

• Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching, and more!

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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