Legal Operations Specialist - Lyra Health

Job Title: Legal Operations Specialist
Job Location: United States
Job Listing URL: https://jobs.lever.co/lyrahealth/3055ca70-912a-4059-b334-ff5999c54236
Job Description: About Lyra Health

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role:
As a key member of Lyra’s legal team, you will be instrumental in supporting the department's expanding operations and furthering Lyra’s mission to provide mental health solutions to employers nationwide.

You will be responsible for supporting scalable processes that enhance the efficiency and operational excellence of the legal team. A core aspect of this role involves optimizing and managing legal technology systems. This includes leveraging and maximizing the capabilities of Contract Lifecycle Management (CLM) tool, Ironclad, as well Salesforce, ServiceNow, Coupa and other management systems.

The successful candidate will be a highly organized, detail-oriented, and results-driven professional with a minimum of five years of experience working with CLM tools and legal technology systems. You must be proactive, customer service-oriented, and capable of operating autonomously with limited day-to-day oversight. This role requires the ability to adapt to shifting priorities, business drivers, and organizational needs, thriving in a fast-paced and dynamic environment while executing effectively and collaborating proactively with various cross-functional teams.

Responsibilities
The Legal Operations Specialist will play a key role in supporting the Legal team's efficiency and organization. This includes:
Contracting Workflow Management:
Manage the operational maintenance of contract-related workflows, including the repository, templates, and performance metrics.
Coordinate and meticulously manage the coordination, tracking, assignment, and execution (signatures) of contracts.
Archive and maintain contract metadata to ensure full compliance.
Operational and Project Support:
Provide direct support to various practice areas within the Legal team.
Assist in resolving both internal and external department requests.
Develop and generate essential department dashboards and reports on performance, productivity, and key metrics.
Provide comprehensive project management support for various initiatives.
Handle the distribution of departmental mail.
Process Improvement and Collaboration:
Identify opportunities to enhance and streamline existing legal processes.
Stay current with the latest legal operations industry trends and technology advancements.
Build and maintain strong, collaborative relationships with cross-functional business stakeholders at all levels of the company.
Provide support to users on legal tools and processes.
Qualifications
Education and Experience: Bachelor's Degree required. 5+ years of relevant experience in a field like project management, sales, or business operations. Preference for experience in a law firm or in-house legal department (e.g., legal operations, contracts administration, paralegal), with a background in the healthcare sector being a plus.
Technical Proficiency: Demonstrated experience with legal management tools such as Contracts Lifecycle Management (CLM), supplier/procurement software, and CRM systems (specific experience with Ironclad, ServiceNow, Brightflag, Coupa, and Salesforce is preferred).
Adaptability and Initiative: Ability to quickly learn, design, and manage the ongoing maintenance of new software and technology. Must be comfortable enough with technology to effectively communicate and support users.
Organizational and Execution Skills: A detail-oriented, organized problem solver capable of taking initiative to drive strategic and tactical objectives. Must be able to manage competing priorities, seamlessly shift between tasks/projects, and ensure projects are completed.
Mindset and Collaboration: Possesses an entrepreneurial, ownership mentality to thrive in a fast-paced and dynamic environment. Must be a supportive team player who operates autonomously, brings a positive attitude, and demonstrates exceptional customer service, listening, and collaboration skills when navigating sensitive issues and engaging multiple partners.