Who We Are:
Tripalink is a leading co-living and apartment rental platform that aims to redefine urban living. With a strong presence in major cities across the United States, we offer modern apartments designed to create a sense of community among residents.
As a fast-growing startup, we are committed to building a community that supports personal growth, celebrates diversity, and encourages excellence. Our team is dedicated to providing exceptional living experiences through cutting-edge technology and unparalleled customer service. If you're passionate about making a difference and eager to be part of a team that values creativity and teamwork, we invite you to explore our career opportunities and join us on our journey. See below for a summary for this position. Please note, job responsibilities may change from time to time based on business need.
Responsibilities
Acts as a role model at all times by demonstrating the core values
Leads the team towards achieving leasing goals and occupancy
Possesses brand knowledge and awareness, ensuring the team acts as brand ambassadors
Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data and deep market knowledge and ensures marketing campaigns, advertising and promotional activities are effectively implemented
Uses the Company’s property systems to generate sales and leasing reports and monitors unit availability data and ensures it is accurate and up to date
Monitors incoming website/email traffic and works closely with marketing and regional manager
Stays informed about current market and competitor conditions that may impact the community’s occupancy and results
Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documentation, and completing move-in/move-out and notice to vacate procedures in accordance with established policies and procedures
Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues
Develops capability of Team Members in order to meet key performance goals and future succession requirements
Works with the maintenance team to ensure the physical aspects of the community meet Tripalink's standards for overall appearance and co-ordinates and inspects show flats for market alignment and touring prospective residents
Reviews and analyzes financial and other operational reports to identify and resolve issues impacting leasing performance, and accesses the Company’s internal resources as needed to support solutions
Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications, or utilizing other appropriate method(s) to obtain business and professional information, and applies knowledge and practices to area(s) of responsibility
Proficient in the use of Microsoft Office and/or Google apps including Google Docs and Microsoft Word
Proficiency in using property operations software such as Appfolio
Requirements
Experience of successfully driving leasing/sales performance
Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/ environment
Demonstrable ability to coach and mentor team members
A strong team player but capable of working autonomously and taking ownership
Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment
Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit the audience
Fluent English verbal and written communication skills
Excellent organization skills with the ability to multi-task and prioritize
Numerical skills necessary to complete the above activities
Enthusiasm to deliver an exceptional experience to prospective tenants and continuously improve knowledge of self and others
