About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
About the Role
The Learning & OD Coordinator is a critical operational role responsible for the seamless execution of training interventions. The position bridges the gap between client requirements, affiliate management, and internal financial administration, ensuring service delivery standards are met across both Learning and OD departments.
Location: Hybrid, South Africa.
Hours: Standard Schedule: Monday to Friday, 8am to 5pm - typically a 5-day, 8 hours/day role.
Flexibility: Must be flexible to attend meetings outside standard local working hours to accommodate global clients and teams on occasion.
WiFi: While working off-site/remotely, the individual is expected to have reliable backup power supply and a strong, stable Wi-Fi connection as these are essential requirements for effectively performing in a remote capacity.
Key Responsibilities
1. Resource Bookings & Administrative Support
Secure appropriate and cost-effective resources for L&D events within required timelines.
Provide administrative support to the Global L&D department, ensuring smooth execution of training logistics.
2. Data & Information Management
Accurately record event bookings, financial processing, and resource tracking in Lyra International systems.
Maintain clear and professional correspondence with clients, global teams, and sales consultants.
3. Systems & Client Support
Administer client access rights to Lyra International Learning Systems where applicable.
Provide basic technical support for clients utilizing Lyra International L&D platforms.
Qualifications & Experience
Minimum level of experience required (including any industry-specific experience
Education: High school diploma (minimum) or undergraduate degree preferred.
Experience: 2-3 years in administrative support, event coordination, or Learning & Development operations.
Minimum skillset required:
Competencies and behaviors for success:
Attention to Detail – Conscientious approach to accuracy and process adherence
Professionalism & Maturity – Able to interact confidently across all levels
Time Management – Highly organized with the ability to meet strict deadlines
Strong Work Ethic – Demonstrates accountability, initiative, and reliability
Clear & Persuasive Communication – Ability to engage effectively with stakeholders
Commercial Awareness – Sound judgment in managing resources and costs
Administrative Proficiency – Strong capability in data handling, documentation, and email correspondence
About You:
Required to attend international meetings outside standard working hours
Standard working hours should align SA/EMEA time zones
Role Evolution: The scope of the role may evolve, and responsibilities may be adjusted over time
Accountability
Team player
