Ushur delivers the world’s first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases. Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value.
For remote positions, Ushur’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, CT, FL, GA, HI, ID, IL, KA, MD, MI, MN, MO, MA, NE, NV, NJ, NC, OH, PA, SC, TX, TN, UT, VA, WA, NY.
As a Lead Technical Consultant, you will serve as a senior delivery leader in the Professional Services organization, playing a critical role in designing, implementing, and scaling enterprise solutions on the Ushur platform. You will not only guide the successful onboarding of customers but also mentor junior consultants, shape best practices, and partner cross-functionally with Product, Engineering, and Customer Success teams.
This role is ideal for someone with strong technical depth, consultative experience, and a passion for driving business value through enterprise-grade solutions. You will operate as a trusted technical advisor to customers while ensuring solution quality, delivery efficiency, and long-term customer success.
What You'll Do
Lead the end-to-end implementation of complex customer solutions, from discovery and design to deployment and post-launch supportArchitect scalable, reusable automation solutions using Ushur’s no-code/low-code platform, ensuring alignment with customer business goalsOwn key customer relationships from a technical delivery standpoint and act as a strategic partner in driving adoption and expansionCollaborate with Account Executives, CSMs, and Solutions Architects to define scope, level of effort, and technical strategyDrive the creation of scalable delivery frameworks, reusable assets, and solution standards across the PS teamProvide technical mentorship to Technical Consultants and support their development through knowledge-sharing and coachingDocument implementation strategies, data flows, process designs, and integration patterns to support both internal enablement and customer transparencyContribute to continuous improvement initiatives—identifying product gaps, influencing roadmap priorities, and improving implementation methodologiesLead troubleshooting efforts during escalations and guide root-cause analysis of solution or delivery issuesTrack time across engagements, maintain documentation rigor, and ensure accurate project tracking
What You Bring
Bachelor’s or Master’s degree in Computer Science, Engineering, or related field10+ years of experience in a SaaS or consulting role delivering technical enterprise solutionsProven experience leading implementation projects in a Professional Services or Solutions Consulting capacityDeep understanding of cloud services (preferably AWS) and API-based integrationsProficiency in scripting or development languages such as JavaScript or PythonStrong grasp of Agile delivery methodologies and technical project management best practicesExperience designing scalable workflows, data architectures, and user journeys within enterprise environmentsStrong verbal and written communication skills with a track record of presenting to technical and executive audiencesDemonstrated ability to mentor team members and drive high standards across delivery processesPassion for technology, curiosity for innovation, and desire to work in a fast-paced, high-growth SaaS environmentStrong organizational and problem-solving skills, with attention to detail and the ability to manage multiple prioritie
