Lead Product Manager, In-Care Experience - Lyra Health

Job Title: Lead Product Manager, In-Care Experience
Job Location: Burlingame, California
Job Listing URL: https://jobs.lever.co/lyrahealth/99589af3-eb70-4344-9b79-8d99c262ba79
Job Description: About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

About the Role:
Lyra is looking for a Lead Product Manager to support our In-Care experience for members, providers, and clinical managers. The ideal candidate is a strategic problem solver that is highly collaborative and able to synthesize input from many different cross-functional teams in articulating and executing a roadmap. This Lead PM will play a critical role in owning product planning and launches, partnering closely with Product (PM, Design), Engineering, Clinical Product & Operations, GTM teams and leadership to execute our product strategy and achieve our business goals. This role is highly visible and is crucial in ensuring that we execute at a high level across every facet of product management, development, and operations.

This role will be located onsite at our Burlingame, CA headquarters (hybrid; 1-2 days per week in-office).

Responsibilities
Engage with providers, clinical and operation teams, legal, and GTM teams to understand jobs to be done, pain points and opportunities
Develop product (or non-product) plans that help achieve both short and longer term business objectives.
Define and deliver tools that empower our Clinical and Operations teams to be highly effective and efficient, while ensuring an excellent care experience for our clients.
Partner cross-functionally with internal teams to identify pain points and define strategies to drive platform scalability.
Own strategy and product roadmap by gathering input, evaluating opportunities, and prioritizing features according to our business goals.
Drive an excellent product development experience for the product/design/engineering team by writing concise documentation and engineering tickets, supporting the design process, running team rituals, and coordinating successful releases.
Define targets, track program metrics and effectively report out on program health to executive audiences and cross-functional stakeholders.
Collaborate with Clinical and Operations teams to ensure a seamless transition from product development to product launch, while capturing feedback to further iterate on the product roadmap.
Identify and manage risks and issues that may impact the successful delivery of cross-functional initiatives and associated goals.
Foster a culture of continuous improvement by regularly reviewing and optimizing processes and methodologies.
Qualifications
6+ years of experience in product management, or a related role in a software development environment
Demonstrated experience supporting clinical and operations teams; prior experience in mental or physical health building EHR or EMR products is a bonus
Highly organized self-starter who is able to problem solve and drive decisions; able to multitask and apply structure to ambiguous situations
Strong quantitative analytical skills and ability to think strategically and tactically to solve problems and drive results while operating in a fast-paced, dynamic startup environment
Strong understanding of software development life cycle (SDLC) and agile methodologies
Curiosity and passion to learn more about your users, our market, our product, the competitive landscape, and much more
Demonstrated leadership and strong, proactive ownership over one’s area of responsibility; has an innate sense of accountability, attention to detail, and an execution-oriented mindset
Ability and willingness to mentor junior team members
Preferred Qualifications
Experience working with platform product teams or operations, and scaling solutions in a healthcare related setting
Experience defining and shipping 0-1 features
Experience with content driven products
Experience with health plans
Experience with AI products
Advanced degree in technology, business or health related field is a plus