About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The Key Account Lead will be responsible for promoting, building and maintaining strong relationships with key partners by achieving high levels of customer satisfaction and designing strategies aimed at driving account growth and profitability.
Responsibilities
Account Leadership & Relationship Management
Build relationships based on trust with a dedicated portfolio of Tier 1, Segment A major clients, ensuring these key accounts consistently grow above category rates.
Serve as the primary link of communication and strategic alignment between key customers and internal cross-functional teams.
Strategic Planning & Sales Execution
Develop comprehensive annual, semi-annual, and monthly sales plans tailored to each strategic Tier 1 client.
Design strategic business plans and implement targeted action plans based on a thorough understanding of customer needs to maximize portfolio profitability.
Growth & Opportunity Identification
Proactively identify and capitalize on new avenues for growth, including emerging market trends, untapped sales channels, and unmet customer needs.
Drive product and portfolio expansion by championing the introduction of new SKUs and innovative solutions tailored to key account requirements.
Performance Monitoring & Analytics
Monitor and drive core key performance indicators (KPIs): underwritings, First Payment Defaults (FPDs), active stores, Vintage Gross Margin, and Trade Investment.
Qualifications
Bachelor's degree in Business, Commercial, Marketing, Finance, or related field.
Minimum of 3 years of experience in commercial account management preferably in fintech, telecom operator, OEM, Key phone distributors, financial services, or related fields.
Advanced Excel Knowledge and Google tools.
Strong customer management skills with a proven track record of successful customer retention and growth.
Excellent communication, persuasion, and negotiation skills, as well data analysis for strategic decision-making, proactive problem-solving.
Ability to work independently and collaboratively in a continuous change and the dynamic market environment, delivering quick and effective results and solutions.
Benefits
100% Company-funded Health and Dental Insurance for employees and immediate family members
Life insurance
Vacations 30 days
Phone finance, Headphone, home office equipment and wellness perks.
$2,000 USD annual Co-working Travel perk
$2,000 USD annual Professional Development perk
Catered lunches
