IT Support Specialist I - Akido Labs

The Opportunity
We are looking for a motivated and detail-oriented IT Support Specialist I to join our growing IT support team. Reporting to the IT Manager, this role is essential in maintaining day-to-day technical operations across the organization. You’ll play a key role in supporting end-users with hardware and Office 365 tools, ensuring seamless productivity and minimal downtime. This is a great opportunity to grow your technical skills and gain hands-on experience in a fast-paced, team-oriented environment.

What you’ll do

• Provide first-level technical support for hardware, software, and network-related issues.
• Install, configure, and maintain desktop and laptop computers, printers, and peripheral devices.
• Support end-users with Microsoft Office 365 tools including Outlook, Teams, OneDrive, and SharePoint.
• Assist in setting up new employee workstations, accounts, and devices.
• Maintain accurate asset inventory of IT equipment and software licenses.
• Perform routine system maintenance, software updates, and troubleshooting.
• Document support activities, technical solutions, and standard procedures.
• Escalate more complex technical problems to senior technicians or system administrators.
• Collaborate with other IT staff to improve support processes and user experience.

Who you are

• Associate’s degree or equivalent certification in IT, Computer Science, or a related field (preferred)
• Basic knowledge of Windows operating systems and computer hardware (preferred)
• Familiarity with Microsoft Office 365 (Outlook, Word, Excel, Teams, etc.) (preferred)
• Strong problem-solving abilities and attention to detail (preferred)
• Excellent communication and customer service skills (preferred)
• Able to work independently and as part of a team (preferred)
• A+ Certification or similar IT credential (preferred)
• Experience with ticketing or helpdesk systems (preferred)

Benefits

• Health benefits
• 401K
• Long-term disability
• Life insurance
• Paid Leaves