IT Support Administrator - Thatch

What you'll do

• Provide expert support for our technology stack including Macs, iOS, Android, Rippling MDM/SSO, 1Password, Google Workspace, Microsoft Office, Slack, Zoom, Linear, and Notion
• Own the complete employee lifecycle experience from onboarding through offboarding, managing access control, hardware provisioning, and ensuring audit-ready documentation
• Build and maintain a comprehensive knowledge base that empowers employees to solve common issues independently
• Identify opportunities to automate repetitive IT tasks, improving efficiency and reducing manual overhead
• Partner with the IT Lead and cross-functional teams to support company-wide initiatives and maintain our security posture

Background we're looking for

• 3-5 years of hands-on IT support experience in a corporate environment
• Certification in Network+, Security+, JAMF, Bettercloud, Okta, or comparable credentials
• Deep understanding of SSO, 2FA, passkeys, and password management systems
• Strong knowledge of security principles and best practices with proven ability to implement them
• Excellent follow-through and organizational skills—you never let tasks fall through the cracks

Experience we’d be particularly excited about

• Self-motivated individuals who can work independently with minimal supervision and take ownership of projects from start to finish
• Quick learners who can master new technologies with minimal guidance
• Patient communicators with flexible, inclusive interpersonal skills who genuinely enjoy helping others
• Problem-solvers who are resilient in learning from mistakes and view technical challenges as opportunities
• People who thrive in fast-paced environments and can adapt quickly to changing priorities

What to expect

We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:

• 25 minute phone screen to talk through your background and interest in Thatch
• 30 minute Zoom meeting with the hiring manager to dive deeper into your experience and the role
• 30 minute Zoom meeting to meet 3 members of the team
• 30 minute Zoom meeting with our founders to discuss your approach to culture and our operating principles