AllTrails is the app for exploring the outdoors. We help people spend more time outside by connecting them to their next adventure. Home to the world’s largest outdoor community, with members and trails around the globe, you can find AllTrails in the Apple App Store, Google Play Store, and at alltrails.com.
Every day, our team works to get more people outside and help our members have better experiences on the trail. We lead with our values–positivity, innovation, humility, adaptability, inclusivity, and stewardship–in everything we do. Join us!
This is a U.S.-based hybrid position based in our San Francisco headquarters. Candidates should be able to work from the office once per week, or more frequently as needed. Our office is located in San Francisco’s Financial District near Union Square and is easily accessible via BART.
About the role
This is a player-coach role where you'll directly shape AllTrails' IT environment while mentoring 1-2 direct reports. This role reports to the Senior Manager of DevOps & Security.
We encourage you to apply early. We will remove this post on Monday June 8th to ensure we can review all applications.
What You'll Be Doing
Lead and manage the company’s IT function, including help desk operations, endpoint management, identity and access management, and core business systems
Management/configuration of our AI tools: Own the rollout, configuration, and governance of AI productivity tools across the organization (ie: Glean and Claude Code), including access policies, usage guidelines, and cross-functional alignment with Security and Engineering
Support and close inbound tickets within SLA limits
Manage and develop IT team members, including prioritization, coaching, performance management, and career growth
Define and manage IT roadmap
Implement projects and drive them to delivery
Own IT service delivery and employee support, with a focus on responsiveness, quality, and continuous improvement
Oversee onboarding, offboarding, device provisioning, asset lifecycle management, and access reviews
Establish SaaS lifecycle and procurement governance in partnership with Security and Finance teams
Partner with Security, People, Finance, Engineering, and compliance teams on policies, controls, audits, and operational processes
Manage enterprise tools and vendors across areas such as identity, device management, collaboration platforms, and hardware procurement
Manage IT vendor relationships, contracts, and renewal cycles
Improve IT processes, documentation, runbooks, and automation to reduce manual work, close gaps, and increase consistency across onboarding, offboarding, and access workflows
Help define and track IT metrics, SLAs, inventory accuracy, and support trends
Support company growth by planning scalable systems, support models, and operational standards
Contribute to incident response, business continuity, and compliance-related initiatives as needed
What You Bring
7+ years of IT experience, 4+ years management experience, corporate systems, or internal technology roles.
Experience stabilizing IT operations after a period of rapid growth
Prior experiences with AI tooling configuration
Broad experience across MDM, Identity and Access Management, and Security
Demonstrated ability to mature IT operations. Examples might include implementing SLAs, reducing ticket resolution times, or automating provisioning workflows
Player-coach mentality with high personal ownership. You know when to be hands on without being a bottleneck, you invest in your team, and you build trust across the org by following through consistently
Bonus
Experience automating IT workflows using scripts, APIs, or no-code tools
Terraform and git
Past experiences matching our tech stacks: Okta, MDM (Kandji, JumpCloud), Atlassian Suite, Google Workspace, Github, Glean, and Slack
Perks & Benefits
Competitive and equitable compensation, including ownership through equity and performance-based bonuses
Comprehensive health, dental, and vision coverage to support your physical and mental well-being
Unlimited PTO in addition to company holidays
Dedicated time once a month to test and improve our product through company-wide no-meeting days
Fully paid parental leave to birthing and non-birthing parents
401k Match & access to financial wellness resources through Origin
Remote work stipend to help you design a comfortable and productive home office
Annual learning stipend to invest in your long-term professional growth and skills
Exclusive discounts on our subscriptions and merchandise for you and your friends & family
An authentic investment in you as a human being and a professional—we value your identity as much as your output
