SECTION I · THE BRIEF
Brief #65293Updated 01 JUL 2021ROSEMONT, ILLeverSOFTWARE COMPANIES
Employbl Dossier

Installation Technician - Payment Software & Hardware

Celero Commerce offers payment processing services, business management software, and data intelligence to small and medium-sized businesses, in one holistic platform. Celero empowers business owners and executives to…

Location
Rosemont, IL
Company size
200–500
Posted
5y ago
Via
Lever
Section II · Premium ProfileMembers only
  • 01Comp band & equity packageLocked
  • 02Seniority & experience requirementsLocked
  • 03Interview process & rubricLocked
  • 04Hiring manager & team contextLocked
  • 05Growth trajectory in this roleLocked
  • 06Offer & decision timelineLocked

7-day free trial · $25/mo · cancel anytime

Celero Commerce logo

Installation Technician - Payment Software & Hardware - Celero Commerce

View Company Profile
Job Title
Installation Technician - Payment Software & Hardware
Job Location
Rosemont, IL
Job Description
The Installation Technician is responsible for facilitating new customer account activation in-person onsite at our client's locations (throughout Chicagoland). The Installation Technician will walk new customers through setting up credit card processing terminals, gateways, and mobile chip readers. Install needed soft and hardware. Troubleshoot, exude professionalism, and stellar customer service. The Installation Technician will receive hands-on training and is expected to be a subject matter expert with all of our product offerings.
What You’ll Do:
  • Create a sense of urgency! Working with our new customers in-person to assist them with installing their new Merchant Services equipment, as well as activation, troubleshooting, and testing of their equipment.
  • Clearly and patiently walk customers through our activation steps
  • Be committed to constant learning and development; every day you will learn something new that will make you better!
  • Provide excellent service to all of our customers
  • Work cross-functionally with other team members under a common goal of supporting new customers
  • Who You Are:
  • You are a clear communicator – you will deal with customers that may require additional explanation to understand how to set up their hardware or software
  • You will create urgency – our customers are busy so you may need to reach out a few times to get them confirmed for an install time/date
  • You are curious – we offer a wide array of products and solutions and will train you on all of them
  • You are a problem solver that is committed to getting the task done, think on your feet to solve the problem, get extra tools, adjust
  • Have experience working with cables, technology, and installing equipment
  • Get the Saturday tech briefing

    New company profiles, funding moves, and who’s hiring across the market — every Saturday morning.

    Where this role is based

    Rosemont, IL

    Loading map…

    Celero Commerce Headquarters Location

    Nashville, TN

    View company profile

    Celero Commerce Company Size

    Between 200 - 500 employees

    Celero Commerce Founded Year

    2018

    Celero Commerce Funding Rounds

    View funding details