Installation Technician - Payment Software & Hardware

Celero Commerce offers payment processing services, business management software, and data intelligence to small and medium-sized businesses, in one holistic platform. Celero empowers business owners and executives to…

Location: Rosemont, IL
Company size: 200–500
Posted: 5y ago
Via: Lever

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Installation Technician - Payment Software & Hardware - Celero Commerce

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Job Title: Installation Technician - Payment Software & Hardware
Job Location: Rosemont, IL
Job Listing URL: https://jobs.lever.co/celerocommerce/b0930c27-0274-4794-a01d-6cf3bbe159c9
Job Description: The Installation Technician is responsible for facilitating new customer account activation in-person onsite at our client's locations (throughout Chicagoland). The Installation Technician will walk new customers through setting up credit card processing terminals, gateways, and mobile chip readers. Install needed soft and hardware. Troubleshoot, exude professionalism, and stellar customer service. The Installation Technician will receive hands-on training and is expected to be a subject matter expert with all of our product offerings.
What You’ll Do:
Create a sense of urgency! Working with our new customers in-person to assist them with installing their new Merchant Services equipment, as well as activation, troubleshooting, and testing of their equipment.
Clearly and patiently walk customers through our activation steps
Be committed to constant learning and development; every day you will learn something new that will make you better!
Provide excellent service to all of our customers
Work cross-functionally with other team members under a common goal of supporting new customers
Who You Are:
You are a clear communicator – you will deal with customers that may require additional explanation to understand how to set up their hardware or software
You will create urgency – our customers are busy so you may need to reach out a few times to get them confirmed for an install time/date
You are curious – we offer a wide array of products and solutions and will train you on all of them
You are a problem solver that is committed to getting the task done, think on your feet to solve the problem, get extra tools, adjust
Have experience working with cables, technology, and installing equipment