Implementation Manager

Location: Remote (U.S. or Canada, near a major airport)

About Numa

Numa is the fastest-growing automotive software company on the Inc. 5000 list for three years running. We’re transforming how dealerships operate by bringing AI into every customer interaction - from answering calls to improving service responsiveness. Backed by Google, Threshold, Costanoa, Mitsui, and Touring Capital, we’ve raised $50M and are scaling fast.

The Role

As a Implementation Manager, you’ll be the spark that brings Numa’s AI-powered platform to life inside dealerships across North America. You’ll be launching Numa - training staff, solving real-time challenges, and setting teams up for long-term success.

You’ll be part trainer, part problem-solver, part motivator — showing dealership teams the value of using Numa every day and making sure our solution sticks. You’ll also be the bridge between our customers and our internal teams, sharing insights that shape how we scale onboarding and rollout.

What You’ll Do

• Customer Onboarding: Lead the onboarding process for new clients, ensuring a smooth and efficient implementation of Numa's communication solution.
• Customization: Collaborate with customers to understand their unique needs and customize the Numa platform to align with their specific requirements.
• Consultation: Advise customers on industry best practices to align their business to Numa’s software.
• Training: Provide comprehensive training to customers on how to use Numa’s software tailoring practices to each dealership's unique needs.
• Troubleshooting: Troubleshoot technical issues that may arise during the implementation process, working closely with dealership personnel to provide timely resolutions.
• Documentation: Maintain detailed documentation of client goals to ensure a seamless transition from sales to implementation and implementation to Customer success establishing long-term customer success.
• Collaboration: Create and own internal and customer-facing projects while inspiring high customer success across the company, shaping a culture of customer success.

What We’re Looking For

• 3+ years proven experience in client onboarding and implementation, with a preference for candidates with a background in SaaS or technology-related environments 

• Strong preference for candidates with hands-on experience implementing or configuring business phone systems (VoIP, SIP, call routing, IVR, or telephony integrations)

• Strong communication and presentation skills; able to command a room and adapt to any audience

• Tech-savvy, quick to learn new systems and tools

• High emotional intelligence; able to build trust quickly in fast-paced environments

• A desire for continuous learning and improvement, staying aware of industry trends and best practices.

Bonus points for:

• Experience with SaaS, automotive, or phone systems

Why Join Numa

• Competitive compensation package starting at $78,000, including equity

• Flexible PTO

• Health, dental, and vision benefits

• 401(k) plan

• Career growth opportunities in a fast-growing, innovative company

• Be part of an industry leader named the #1 fastest-growing AI Automotive company by Inc. 5000

At Numa, you’ll have the chance to represent game-changing technology in an industry that’s ready for innovation. If you thrive on solving problems in real time, and want to make an impact at a high-growth company, we’d love to hear from you!