About Mangomint
Mangomint is the platform salons, spas, and beauty professionals use to run and grow their businesses. Thousands of industry professionals rely on Mangomint every day for the workflows that matter most: bookings, payments, client communication, staff operations, marketing, business performance, and more. We’re already the highest-rated salon and spa software platform, and we’ve earned that position by building a product customers love.
We’re an ambitious and collaborative team that comes together in person every few months. As we continue to grow, we’re looking for high-potential, hard-working people who want to do the best work of their careers on a team that’s built to win.
About the Role
As an Implementation Manager at Mangomint, you'll ensure our customers experience a seamless transition from their previous software. You'll lead data migrations using both hands-on file work and automated tools, partnering with cross-functional teams to resolve technical challenges. This role demands meticulous attention to detail, technical curiosity, and strong collaboration skills to transform what could be a stressful process into a positive customer experience. We're seeking someone with experience migrating complex customer data between software platforms, particularly in categories where data migration is mission-critical: CRM, ERP, accounting, payroll/HRIS, healthcare, POS, vertical SaaS, property management, or e-commerce.
In this role, you will:
Process an average of 40+ import tickets daily
Clean, reformat, and validate customer data. Examples include: client records, gift cards, products, and marketing lists.
Monitor automated jobs: catch stalled runs, triage error alerts, and work with engineering on fixes and new platform support
Ownership of quality assurance on every import ticket
Flag anything unexpected clearly and promptly
Coordinate with Onboarding Managers, Account Executives, and Support Team to keep imports aligned with what customers actually need
Create and maintain documentation to ensure the whole team follows consistent, repeatable processes
What We're Looking For:
Experience with data migration between software platforms, ideally in an onboarding or implementation role
Capable of cleaning messy spreadsheets, organizing inconsistent data with an eye for discrepancies
Sharp attention to detail — errors directly impact customer operations and trust
Clear, proactive communicator
Ability to document as you go to enable knowledge sharing
Thrives in structure and processes
Organized and able to juggle multiple open tickets against a defined deadline
Experience working in a fully remote environment is a plus
This role requires careful handling of sensitive data in accordance with HIPAA requirements
What You’ll Love About Mangomint
Health, dental, vision, life & LTD insurance
Generous monthly wellness budget for gym memberships, yoga, etc.
Premium subscription to the Calm app & One Medical membership
Flexible and unlimited PTO
401k plan available (no matching)
Employee stock option program
Mangomint is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability and genetic information (including family medical history).
