- Job title
- Implementation Manager
- Job location
- Los Angeles, CA, US / New York, NY, US
- Job description
- ### **BLUECARGO**
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BlueCargo is revolutionizing the logistics industry with innovative solutions that streamline freight audit processes and enhance the tracking of millions of containers worldwide. We are a fast-growing startup committed to delivering top-notch products that make a significant impact on our clients’ operations.
Founded by two female entrepreneurs from Y Combinator’s 2018 batch, BlueCargo successfully raised a Series A in 2022. With strong product-market fit, an established platform, and thousands of daily active users, we are entering a new phase of growth.
If transforming the logistics industry with cutting-edge technology sounds exciting, we’d love to connect! We are looking for an **experienced** **Implementation Manager with a startup mindset.**
### **OPPORTUNITY OVERVIEW**
---
#### **Role Overview**
As an **Implementation Manager / Onboarding Specialist**, you’ll be the technical glue between Pre-Sales, Operations, Product, Engineering and Customer Success, owning discovery, configuration, integration (EDI/API) and end-to-end onboarding so customers get fast time-to-value. You’ll work with cutting-edge automation and our AI agents to configure rule engines and audit workflows that scale across customers and fee types.
#### **Key Responsibilities**
* **Lead customer onboarding end-to-end:** run scoping, kickoff, configuration, testing, go-live and post-launch hypercare for multiple enterprise customers.
* **Deep discovery & requirements:** run technical and business discovery sessions, capture functional & non-functional requirements, and document clear acceptance criteria.
* **Integrations & data ingestion:** deliver EDI/API/SFTP/FTP/webhook integrations; map incoming files (EDIFACT/ANSI X12/CSV/JSON/XML) to our canonical models.
* **Platform configuration & AI agent orchestration:** configure the platform (rules, rate-manager, mappings) and work with our AI agents / prompt templates to automate audit logic and exception handling.
* **Project management:** build and execute implementation plans with milestones, owners, dependencies and risk mitigation; run weekly status calls and stakeholder updates.
* **Testing & validation:** own test plans, parallel testing, validation scripts and acceptance testing; ensure production readiness and data quality before cutover.
* **Change management & best practices:** advise customers on process changes, rollout plans, and internal enablement to ensure adoption.
* **Handoff & documentation:** ensure a smooth transition to Customer Success with complete runbooks, training materials and operational handover.
* **Cross-functional partner:** translate operational needs into product requirements and collaborate with Engineering to scope and prioritize platform improvements.
* **Manage multiple implementations:** prioritize and juggle several implementations at different stages while keeping timelines tight and communication proactive.
#### **Qualifications**
In addition to the following skills, we are looking for **PROBLEM SOLVERS** with an entrepreneurial mindset:
* **Customer-facing communication:** Excellent communication skills, both written and verbal, with the ability to effectively communicate technical concepts to non-technical stakeholders.
* **Experience**: Previous experience in operations, customer service, or account management in the logistics/transportation industry. Experience in D&D Audit and Account Payables in a plus.
* **Analytical Skills**: Ability to collect data, analyze results, and draw valid conclusions.
* **Tech-Savvy**: Passion for technology and data, with a keen interest in leveraging tools to improve processes. Experience in EDI integration is a plus.
#### **Classification**
* Culture: Be part of a caring, high-impact team that values collaboration and personal growth.
* Benefits: Medical benefits, unlimited PTO, and a flexible work environment.
* Community: Work in an international, inclusive culture as part of a Y Combinator-backed company!
