HVAC Service Technician - Veterans Encouraged to Apply! - Sila

Job Title: HVAC Service Technician - Veterans Encouraged to Apply!
Job Location: White Lake, MI
Job Listing URL: https://jobs.lever.co/sila/5d3b4a42-b389-403c-b8cf-fb7c4165f009
Job Description: Carter’s Plumbing, Heating & Cooling - White Lake, MI

HVAC Service Technician

At Carter’s Plumbing, Heating & Cooling, we don’t just offer jobs — we build careers rooted in integrity, teamwork, and growth. Proudly located in White Lake, MI, we’ve built a reputation for delivering top-tier HVAC service across Oakland County and surrounding areas — and that starts with taking great care of our people.

We’re currently looking for an experienced and driven HVAC Service Technician to help support our ongoing growth and uphold the quality our customers have come to expect.

Here, you’ll find a family-oriented work environment where your contributions are valued, your goals are supported, and your success is celebrated.

If you're passionate about technical excellence, customer satisfaction, and being part of a tight-knit, high-performing team — you belong at Carter’s.

In exchange for your skillset and commitment, we offer:
- Company vehicle, gas card, cell phone, and tablet
- 401(k) with Company Match
- Medical, Dental, and Vision Insurance
- Paid Holidays
- Paid Time Off (PTO)
- Parental Leave
- Yearly Performance Reviews

Top Candidates will be reliable and possess a “customer first” work ethic along with a passion for providing our customers with the best solutions possible.
In this role, you'll be responsible for:
Providing clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations.
Effectively maintaining, diagnosing, and repairing malfunctioning a/c systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, as well as other HVAC equipment recommending appropriate solutions and discussing options with customers.
Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
Demonstrating continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
Participating as a member of our on-call rotation schedule for emergency service requests.
Identifying opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
Remaining flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.
Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
Additional Duties as Assigned