As a Hardware Engineering – Sustaining engineer, you will help keep our in-market products reliable, healthy, and continuously improving throughout their lifecycle. You’ll investigate hardware issues, identify root causes, and work cross-functionally to drive effective solution
Our ideal candidate must have:
- BS/MS in Electrical Engineering or equivalent, with 4+ years in hardware sustaining, NPI, or manufacturing engineering for high-volume electronics.
- Solid grasp of schematic and PCB design review — able to read a design, reason about a power tree, and assess a proposed change's risk.
- Direct experience with contract manufacturers: DFM, yield, FATP/SMT, and production issue resolution.
- Structured root-cause discipline (8D/5-Why/fishbone) and the follow-through to close corrective actions with suppliers.
- Comfortable owning ambiguous, cross-cutting problems in a distributed team
Strongly preferred
- Low-power / battery-powered IoT hardware background; familiarity with cellular + GNSS + BLE devices.
- Hands-on with the platform silicon class: ESP32-class MCUs, cellular modems, fuel gauges and chargers, IMUs, and buck-boost regulators.
- Mandarin and/or China-based experience for CM coordination (a plus, not required).
- Experience feeding sustaining insight back into verification and design so recurring issues get designed out.
What You'll Do
- Field-issue root cause — own investigation of returns and field failures (e.g. crash-reset/brownout loops, registration failures, latent battery shorts); drive root-cause analysis to closure with clear confirmed-vs-inferred findings.
- ECO / revision management — manage engineering change orders, PCB respins, and component substitutions (e.g. converter/regulator swaps, fuel-gauge/charger changes); maintain revision traceability across the fleet.
- Component & supplier issues — handle EOL, second-sourcing, and vendor quality escalations; author and drive supplier 8D/SCAR corrective actions (batch defects, separator/assembly issues).
- Manufacturing support — support production issues, yield analysis, DFM feedback, and FATP/SMT line support; assist the CM shift for US-market products.
- RMA / refurb — own the RMA and refurbishment engineering path; feed field-failure patterns back into design and verification.
- Cross-pod triage — act as first responder for sustaining issues across all product lines, escalating to the owning pod only when new design work is required.
Compensation:
$100,000 - $150,000 base salary
The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.
What does Tive offer?
- A chance to join what may very well turn out to be the most important company in your career.
- The autonomy and resources to build what you know how to build.
- Work with a committed global team that have each others back.
- Office-based or hybrid options. Your choice.
- Competitive equity to ensure all of our employees have a sense of ownership in the long-term success of Tive’s growth.
We celebrate diversity, and consider it key to our success as both a team and a company. We are proud to be an equal-opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.
