As a Finance Operations Specialist for Navan's Invoice Care Team, you will be responsible for managing incoming customer inquiries regarding invoices and addressing queries from various departments within Navan. You will play a pivotal role in ensuring the clarity and accuracy of all travel invoicing-related matters across the organization. You will demonstrate a high ability to manage priorities and thrive in a dynamic, high-growth environment where you can easily adapt to rapid changes in people, processes, and products. Join a fresh, diverse team eager to advance internal processes and drive operational efficiency.

What you'll do:

In this role, you will be responsible for managing incoming inquiries regarding travel invoices from our customers and addressing queries from various departments within Navan. You will play a pivotal role in ensuring the clarity and accuracy of all travel invoicing-related matters across the organization:

• Manage a large volume of inbound and outbound emails with knowledge and efficiency.
• Provide accurate, valid and complete information to customers by using the right methods/tools
• Ensuring high levels of customer satisfaction through professional support.
• Collaborating closely with colleagues as required.
• Providing feedback to other Navan departments to improve customer service efficiency.
• Initiate and conduct phone calls with suppliers, if required, to ensure the accuracy of payment and transaction information.
• Keeping records of customer interactions, transactions, comments and requests.

Your Profile: 

Are you an experienced and detail-oriented customer support specialist with a minimum of 3 years in the field? Do you possess adaptability and excel at piecing together complex details? Are you enthusiastic about thriving in a dynamic, forward-thinking environment? If so, you could be the ideal candidate to join our Navan Finance Operations team as a Finance Operations Specialist.

What are we looking for:

• Demonstrated proficiency in analytical work with meticulous attention to detail.
• Strong analytical skills with experience working in Excel or similar data analysis tools.
• A background in accounting is crucial. GST, VAT and Taxation is a plus.
• Experience in the travel industry or familiarity with GDS systems is a plus.
• Comfortable working with evolving technology and AI-powered operational tools.
• Ability to effectively organize and manage tasks independently.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Capability to maintain high-performance standards in a fast-paced work environment