Executive Director, Medical Group Operations - Akido Labs

The Opportunity

As the Executive Director, you will hold full P&L responsibility for a 70-provider, multi-specialty group serving patients across 15 clinics in the Pomona Valley region. In close partnership with a Regional Medical Director, you’ll drive physician alignment, lead the adoption of cutting-edge AI-powered care delivery technologies, and ensure operational excellence across all managed care functions.

What You’ll Do

• Serve as the operational lead for the Pomona Valley region, working alongside the Regional Medical Director to deliver integrated clinical and operational performance
• Lead adoption of our the Akido Chart EMR and Scope AI feature set, ensuring physicians and staff can realize its benefits in everyday workflows
• Drive regional financial reporting and performance accountability, owning KPIs and monthly scorecards
• Own relationships with contracted health plans and delegated entities, acting as the primary point of contact for day-to-day operations and escalations
• Ensure provider operations meet health plan specifications and standards, especially as we prepare for risk-based contracting
• Develop and continuously improve policies, SOPs, and workflows across managed care functions—including UM, QM, claims, and eligibility
• Manage vendor relationships supporting managed care, holding partners accountable for performance and results
• Develop a team culture that fosters passion for making a difference in the communities we serve, promotes innovation and teamwork, and builds high performance and accountability.
• Collaborate with operations architects to redesign workflows for efficiency, automation, and scale
• Help shape and refine the regional manager playbook as the pilot leader of this new organizational model

What You Have

• 10+ years of experience in medical group operations, ideally in Southern California
• Proven success in managed care environments, including P&L ownership or deep familiarity with risk-based contracting
• Strong understanding of delegated operations across UM, QM, claims, and eligibility
• Experience working with or leading global operations teams supporting care delivery and administrative functions
• Familiarity with EMR transitions and digital adoption, especially in outpatient or value-based care contexts
• Strong relationship management skills and the ability to navigate complex payer/provider ecosystems
• Preferred: experience using or managing operations in EZCAP

Compensation $190,000-$230,000 annually