Electromechanical / Mechatronics Technician - LettrLabs

Electromechanical / Mechatronics Technician

Department: Production
Reports to: Production Manager
Location: Full-Time Los Angeles, CA

The Company

LettrLabs is a rapidly growing startup bringing automated, handwritten direct mail to scale. Our mission is to modernize and automate a traditionally manual industry, enabling businesses of all sizes to deliver authentic, personalized mail efficiently and reliably.

We operate in a fast-paced, production-driven environment where continuous improvement, ownership, and execution matter.

You

At LettrLabs, we look for self-driven individuals who take pride in their work, operate with integrity, and understand how to balance quality, speed, and accountability. You enjoy solving complex electromechanical problems, working hands-on with equipment, and collaborating closely with engineering and production teams to keep systems running at peak performance.

Job Summary

The Electromechanical / Mechatronics Technician is responsible for the planning, maintenance, diagnostics, troubleshooting, and repair of our custom robotics and all production equipment within the Production department. This role owns electromechanical diagnostics, preventative maintenance, reactive repairs, equipment upgrades, and the execution of engineering build instructions for new machines, retrofits, and process improvements.

This position plays a critical role in ensuring equipment reliability, production uptime, and consistent quality output. The Electromechanical / Mechatronics Technician is also accountable for diagnosing root causes of mechanical, electrical, and process-related issues and working cross-functionally to implement long-term solutions.

Essential Job Functions

Maintenance, Diagnostics & Repair

• Maintain, troubleshoot, and repair all printing presses, slitters, and related production equipment, including custom machinery and robotics.
• Perform structured diagnostics to identify root causes of mechanical, electrical, and software failures.
• Respond to equipment downtime events with urgency, clear troubleshooting methodology, and effective resolution.
• Maintain accurate documentation of maintenance activities, repairs, failure modes, and corrective actions.

Preventative Maintenance & Process Improvement

• Develop, execute, and continuously improve preventative maintenance schedules in coordination with the Production Team.
• Identify recurring issues and implement corrective actions to improve uptime, reliability, and Overall Equipment Effectiveness (OEE).
• Recommend equipment modifications, upgrades, and process improvements based on observed performance and failure patterns.

Engineering Collaboration & Build Execution

• Execute machine builds, upgrades, and retrofits by following engineering drawings, build instructions, wiring diagrams, and assembly documentation.
• Collaborate closely with Engineers to provide feedback on build feasibility, serviceability, and long-term maintainability.
• Assist with commissioning, testing, and validation of new equipment and process changes before full production rollout.

Quality Ownership

• Own quality issues related to equipment performance and maintenance activities.
• Ensure machines operate within defined quality standards and production tolerances.
• Partner with QA and Production teams to resolve quality defects tied to mechanical or process issues.

Training & Technical Leadership

• Train operators and technicians on proper equipment operation, basic troubleshooting, and early issue detection.
• Provide technical leadership during complex repairs and equipment interventions.
• Support the development of standardized maintenance and troubleshooting procedures.

Vendor & Parts Management

• Identify and manage external vendors for electrical, pneumatic, hydraulic, and machining support as needed.
• Source parts and materials with a focus on reliability, lead time, and cost effectiveness.
• Maintain an organized inventory of critical spare parts to minimize downtime.

Communication, Safety & Collaboration

• Communicate clearly with Production, Engineering, QA, and Leadership regarding equipment status, risks, and improvement opportunities.
• Uphold health, safety, and fire safety standards within the production environment.
• Contribute positively to a culture of ownership, accountability, and continuous improvement.

Qualifications

Education & Experience

• 5+ years of hands-on maintenance experience with printing equipment, automation, or related industrial machinery with heavy focus on diagnostics (e.g. printing, automotive, etc)
• College degree or equivalent professional experience in mechanical, electrical, or industrial maintenance.

Skills & Abilities

• Comfortable in fast-paced, ambiguous environments.
• Strong diagnostic and troubleshooting skills across mechanical, electrical, pneumatic, and software.
• Ability to read and execute from engineering drawings, schematics, wiring diagrams, and build instructions.
• Experience working in a production environment where uptime and quality are critical.
• Strong organizational and documentation skills.
• Comfortable using task management and communication tools (e.g., Asana, Trello, Slack, Microsoft Teams).
• Clear communicator able to work cross-functionally with Engineers, Operators, QA, and Leadership.

Opportunities for Growth

You will gain hands-on experience with advanced automation, proprietary machinery, and evolving production systems. As LettrLabs grows, this role has a clear path toward technical leadership and management, including ownership of future technician teams and direct involvement in new machine design, builds, and deployments.

This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to support the ongoing needs of the business.