Act as a knowledge leader in customs compliance as an escalation point for Internal Stakeholders: Operations, Customer Success, Sales, Marketing, Finance, Product and Engineering.

Supervise a team of Broker Partner Success (BPS) and Post-Entry Analysts remotely including coordination of weekend, holiday, and ongoing time zone coverage plans to support business continuity across the US and Canada.

Support pre- and post-entry activity including but not limited to, liaising with importers and broker partners for timely and accurate clearance, exception management audits, invoice/statement escalations, CBP/CBSA requests, and special projects such as tariff planning.

Manage PSCs/Protests tracking in the US and Corrections/Adjustments in Canada.

Ongoing (weekly, biweekly, monthly) meetings with the broker partners and ABI users.

Other duties that may arise through the normal course of business.

Prior experience managing a large customs brokerage operation and/or customs broker network as an enterprise-level importer.

Project management instinct with proactive deliverable tracking, early risk flagging, keeping concurrent-stakeholder initiatives on track, and holding team members accountable.

Able to competently navigate formal sources as needed such as CSMS, FRNs, and/or D-Memos.

Proven success liaising with CBP, CBSA, PGAs, and/or other government agencies.

Background with specialized programs such as AD/CVD, carnets, C-TPAT/PIP/AEO, duty drawback, FTAs, FTZ, goods returned, inbonds, ISA, punitive tariff programs (IEEPA, Sec 232, Sec 301, SIMA, surtax), quota, recon, and/or warehouse entries.

Familiar with various modes of transport, northern, and southern border operations.

Language skills