Developer Success Engineer - WorkOS

Job Title: Developer Success Engineer
Job Location: New York City
Job Listing URL: https://jobs.lever.co/workos/2ce5d552-d8f5-4cea-963f-55b4e86132cc
Job Description: About WorkOS:
WorkOS builds tools and services for developers to help them implement authentication, identity, authorization, and overall enterprise readiness. We’re a fully distributed team with employees across North American time zones. We’re well-funded, having raised $100m in funding from top investors including Greenoaks Capital, Lachy Groom, and Lightspeed Ventures. Our fast-growing customer base includes rapidly growing SaaS companies like OpenAI, Cursor, Perplexity, Vercel, Plaid, and hundreds of others.

About the role:
WorkOS is continuing to build our Developer Success Engineering team.

As WorkOS is a technical product made by developers, for developers, Developer Success Engineers are critical to the customer experience. You will be on WorkOS’s front line, talking with developers, building developer relationships, and making the developer experience the best it can be.

You will be the expert on our products and main point of contact between our engineers and developers (customers). You’ll help developers get unblocked and succeed by providing guidance, debugging support, and integration advice.

This role is best suited for someone who is technically-minded, empathetic, passionate, and loves solving problems under pressure.

Working hours: 7am - 4pm US ET
What you'll do:
Work with our users daily via Slack, email, and Zoom
Understand and be an expert in WorkOS’s products and codebase, supporting technologies such as SAML/OIDC, REST APIs, and modern frontend frameworks
Provide technical advice to developers on best practices for integrating with our API
Act as a hard + soft skill mentor and escalation point to junior members of the team
Troubleshoot any issues that arise from the developer and diagnose any blockers
Engage customers for feedback to help shape product development
Work cross-functionally within the company
Working hours: 7am - 4pm US ET
What you have already accomplished:
2+ years experience in a technical customer-facing support role for a developer-focused product
Exceptional verbal and written communication skills
Passion for educating and breaking down complicated concepts
Quick learner and relentlessly inquisitive

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