Customer Success Manager - Homebody - Entrata

Job Title: Customer Success Manager - Homebody
Job Location: Logan, UT
Job Listing URL: https://jobs.lever.co/entrata/99a8903c-0e7c-4a97-80b0-08784c6d7416
Job Description: Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.

The Customer Success Manager plays a key role in driving customer satisfaction and retention by managing a portfolio of clients and ensuring their successful adoption and utilization of Entrata’s Homebody Product. This position focuses on building strong relationships, proactively addressing customer needs, and collaborating with cross-functional teams to deliver tailored, strategic support. The role requires an individual with strong communication, project management, and problem-solving skills to contribute to the overall success of the Customer Success team.
Responsibilities
Manage an assigned portfolio of clients to foster a high level of satisfaction and long-term platform success
Conduct regular client meetings to review solution performance, provide recommendations, and support client goals
Partner with Support, Product, and Development teams to advocate for customer needs and resolve client issues
Guide clients through post-implementation onboarding to self-sufficiency while promoting continued platform engagement
Develop customer success plans in partnership with Sales to encourage account growth and client success
Advise clients on process and platform risks, providing solutions to mitigate potential challenges
Maintain a working knowledge of all Entrata products and configuration options
Essential Functions
Communicate effectively with clients and internal teams via verbal and written communication
Manage multiple client projects and priorities simultaneously with attention to detail
Maintain client satisfaction through proactive engagement and timely issue resolution
Participate in meetings and collaborative planning efforts across departments
Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
Maintain professional interaction with internal and external stakeholders
Ability to work in a fast-paced and high-stress environment
Minimum Qualifications
Strong organizational and time-management skills
Excellent verbal and written communication skills
Ability to manage client relationships with professionalism and empathy
Comfort working independently while collaborating cross-functionally
Bachelor’s degree or equivalent experience
1–2 years of experience in customer success, account management, or a related field
SaaS or property management industry experience preferred
Willingness to travel up to 15% of the time