Customer Success Manager - Canary Technologies
View Company Profile- Job Title
- Customer Success Manager
- Job Location
- Indonesia
- Job Description
- About UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.Join us in shaping the future of hospitality!About the RoleWe’re seeking a proactive and driven Customer Success Manager (CSM) to join our APAC-focused team. In this role, you’ll be instrumental in ensuring the success of deployments, fostering long-term client relationships, and expanding Canary's presence within the Mid-Market and SMB accounts across APAC.As a CSM, you’ll collaborate closely with the Customer Success, Sales, and Product teams to support client success and growth while contributing to Canary's strategic goals for the region. Your efforts will directly influence the company’s expansion and establish you as a key player in shaping the future of hospitality technology in APAC.Responsibilities
- Product Expertise: Deeply understand Canary’s products, both current and future, to effectively communicate their value and impact to clients
- Client Onboarding: Lead all aspects of the onboarding process, including collecting client requirements, conducting webinars, and completing initial account setup to ensure a smooth and efficient start
- Drive Customer Value: Partner with clients to understand their goals, demonstrate how Canary’s solutions address their needs, and minimize time-to-value
- Relationship Management: Build and maintain strong relationships with key stakeholders, identifying pain points and opportunities for growth. Collaborate with Sales to close expansion opportunities and communicate client feedback to inform the product roadmap
- Portfolio Growth: Own a book of business and proactively identify growth opportunities, partnering with Sales to expand the book of business
- Strategic Insight: Act as a trusted advisor, identifying and resolving client challenges while ensuring alignment with Canary’s goals
Qualifications- Bachelor’s degree
- 3–5 years of Customer Success experience in a SaaS environment
- Proven track record of onboarding clients through complex technical challenges
- Strong organizational and time-management skills to effectively manage a large portfolio of Mid-Market accounts
- Exceptional communication abilities, capable of building trust and rapport with diverse stakeholders
- Analytical mindset to assess client needs and develop scalable processes
- Collaborative nature, adept at working with cross-functional teams including Product, Marketing, Sales, and Operations
- Confidence, charisma, and the ability to seize opportunities to drive growth and success
- Proficiency with technology and adaptability to dynamic environments
- Familiarity with hospitality technology is a plus
- English Language required
- Thai Language preferred
Everything You Need, One Platform.
From job listings to startups, investors to funding rounds, and everything in between, Employbl puts the power in your hands. Why wait?
Start your free trial today!Stay Ahead of the Curve
Sign up for our newsletter to stay informed about the latest startups and trends in the tech market. Let Employbl be your guide to success.
Canary Technologies Company Size
Between 50 - 500 employees
Canary Technologies Founded Year
2017
Canary Technologies Total Amount Raised
$177,000,000
Canary Technologies Funding Rounds
View funding detailsSeries D
$80,000,000 USD
Series C
$50,000,000 USD
Series B
$30,000,000 USD
Series A
$15,000,000 USD
Seed
$2,000,000 USD