Customer Success Manager

The future of B2B customer collaboration is moving from email to new-age platforms like Slack, Teams, Discord, Telegram, and more. We've seen companies 4x their sales cycles and increase NRR by 50% when collaborating…

Location: San Francisco, CA
Company size: 10–100
Posted: 2w ago
Via: Yc

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Customer Success Manager · Pylon

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Job title: Customer Success Manager
Job location: San Francisco
Job listing URL: https://www.ycombinator.com/companies/pylon-2/jobs/g3dqOHE-customer-success-manager
Job description: ## **At Pylon, we're building the future of B2B Post Sales.** Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and customer success in real time. We’re backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,000 companies including Linear, Cognition (makers of Devin), Modal Labs, and [Incident.io](http://Incident.io) run their support and customer success workflows on Pylon. We’re also featured on the [Enterprise Tech 30 List](https://www.enterprisetech30.com/). Our product spans a large and complex problem space, which means there is real ownership, real responsibility, and a lot to build. ## **What you'll do** - Host calls with customers to help them onboard, learn best practices, educate them about new features, etc. - Help stand up a customer success motion and everything that comes with it - Identify customers who are not using the product as expected and engage with them - Dogfood Pylon for our customer success processes ## **Requirements** - Located in (or will relocate to) San Francisco and excited about working in-person - Comfortable regularly interacting with customers over chat and video - Able to dive deep into a customer's use case and business and recommend solutions to them - Organized and hard working - An interest in tinkering with the product and imagining new workflows - Major bonus: able to create and play with data dashboards in analytics tools ## **Our perks** 🏥 Fully covered medical, dental, and vision insurance for employees 🏦 401(k) retirement plan 🚆 Commuter benefits 🌱 Parental leave 🏝️ 14 company holidays + unlimited PTO 🗺️ Annual offsite 🍽 Lunch, dinner, and snacks at the office 🏋️ Fitness stipend **More about Pylon** **Funding:** Series B led by a16z and BCV ($51M total raised) **Founders:** [Advith Chelikani](https://www.linkedin.com/in/advith/), [Robert Eng](https://www.linkedin.com/in/robert-eng/), and [Marty Kausas](https://www.linkedin.com/in/martykausas) **Team:** Currently 90 and growing!

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