SECTION I · THE BRIEF
Brief #76024Updated 22 AUG 2026SAN FRANCISCO, CAYcY COMBINATOR
Employbl Company Profile

Customer Success Manager

Contrario is a managed hiring network helping growth-stage startups and enterprises fill hard roles fast. They fill critical roles faster with AI-powered expert recruiters who deliver high-signal candidates quickly.…

Location
San Francisco, CA
Company size
5–10
Posted
2d ago
Via
Yc
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Customer Success Manager · Contrario

View company profile
Job title
Customer Success Manager
Job location
San Francisco, CA, US
Job listing URL
https://www.ycombinator.com/companies/contrario/jobs/zMlsPEL-customer-success-manager
Job description
## About Contrario Contrario (YC W25) is building an AI-powered recruiting marketplace that connects elite startup recruiters with fast-growing companies through software and operational tooling. We've raised $2.5M from Y Combinator and Nexus Venture Partners, with angels from Hudson River Trading, Stanford, and OpenAI. Our customers include 250+ companies — Decagon, Listen Labs, and Wispr Flow to other category-defining unicorns — hiring across engineering and GTM roles. ## The Role We're hiring our founding Customer Success Manager to own the relationships that make the marketplace work. Taking over a meaningful slice of our existing book of accounts, managing both the customers and the top-earning recruiters who serve them. As you ramp, you'll run product demos independently, and onboard new customers. ## What You'll Do * **Own customer accounts.** Manage a portfolio of customers and their open roles from onboarding through successful hires. Become their main point of contact and execute all internal workflows * **Manage our best recruiters.** Own relationships with a concentrated group of the highest-performing recruiters on Contrario — people earning meaningful income through the network — and help them consistently make placements. * **Run demos and onboard new customers.** Learn to independently run product demos, understand hiring needs, close straightforward opportunities, and transition new customers directly into account management. * **Keep the marketplace moving.** Chase down stalled searches, unblock recruiters, handle unhappy customers, identify accounts that need attention, and escalate the right things quickly. * **Expand accounts.** Know customers well enough to identify new roles and additional hiring needs naturally. ## About you * Experience in Customer Success, Account management or equivalent at a startup — you're used to moving fast and handling high volume * Grindy and high-agency, with strong written and verbal communication * Comfortable managing a high volume of relationships and inbound requests at once * Background in a talent marketplace, staffing, or recruiting environment is a strong plus, but not required * Community-builder or creator-economy backgrounds are also a great fit * 3+ years of relevant experience ## Compensation * **Base salary:** $120K–$135K * **Quarterly bonus:** up to $10K per quarter ($40K/year), tied directly to revenue performance across your accounts.  * **Equity:** 0.2%-0.4%
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Where this role is based

San Francisco, CA

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Contrario headquarters

San Francisco, CA

Company size

5–10 employees

Founded

2025

Total raised

$2,800,000

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Funding rounds

  • Seed$2.3M
  • Pre Seed$500K

Investors

Y Combinator