Customer Success Integrations Manager - Canary Technologies

Job Title: Customer Success Integrations Manager
Job Location: New York, NY
Job Listing URL: https://jobs.lever.co/canarytechnologies/6908879e-5114-4922-961b-05b52822b25a
Job Description: About Us
Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.

Canary is utilized by 20,000+ hoteliers in 90+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.

Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, FPrime, and Insight Ventures.

Join us in shaping the future of hospitality!

About the Role
We are seeking a Customer Success Integrations Manager to support and lead the execution of integration activations across Canary’s ecosystem of hotel technology platforms. This role bridges technical execution and customer enablement—playing a crucial part in ensuring smooth onboarding and configuration of integrations that power our most important hospitality workflows.

This role is ideal for someone with hands-on experience in hotel technology or hospitality operations, who thrives at the intersection of systems, stakeholders, and client success.
Responsibilities
Integration Ownership: Lead the end-to-end execution of integration activations, including configuration, testing, validation, and troubleshooting across a wide range of hotel technology platforms.
Technical Expertise: Develop a deep understanding of Canary’s integration architecture, supported platforms, and APIs to effectively manage integrations and guide both clients and internal stakeholders.
Client Enablement: Serve as the primary point of contact for integration-related onboarding, ensuring clients experience a smooth, timely, and high-quality implementation process.
Stakeholder Collaboration: Collaborate cross-functionally with Customer Success, Engineering, Product, and third-party vendors to align on integration requirements, timelines, and deliverables.
Issue Resolution: Troubleshoot and resolve integration issues quickly, escalating complex technical problems as needed while maintaining clear communication with stakeholders.
Process Improvement: Identify and implement opportunities to streamline integration workflows, reduce activation time, and improve scalability through documentation and best practices.
Vendor Management: Liaise with external technology vendors (e.g., PMS, key locks, payments) to coordinate integration testing, gather technical documentation, and stay aligned on platform changes.
Internal Enablement: Partner with the Integrations Architect and CS leadership to upskill teammates and support internal training on systems, tools, and standard operating procedures related to integrations.
Qualifications
3–5 years of experience in technical onboarding, integration management, or customer success roles in a SaaS or hospitality tech environment
Demonstrated experience managing API-based integrations, ideally across PMS or hotel-related platforms
Strong communication and stakeholder management skills, especially with cross-functional internal teams and third-party vendors
Working knowledge of APIs, JSON, and webhooks preferred
Experience coordinating multiple projects simultaneously with a high attention to detail
Ability to translate technical issues into simple language for clients and CSMs
Background in hotel operations or hospitality software implementation is strongly preferred