Customer Success Engineer, Federal (Maryland, US) - VulnCheck

About VulnCheck

VulnCheck is transforming vulnerability intelligence by helping security teams act faster and with more confidence. Our platform delivers early, high-quality exploit intelligence, deep asset correlation, and contextual insights to help organizations stay ahead of emerging threats.

About the Role

Customer Success Engineers at VulnCheck are dedicated to empowering customers to automate their security operations, streamline analyst workflows, and maximize the value of the VulnCheck Platform. As a key member of the team, you will partner closely with customers, partners, and internal teams to deliver exceptional technical guidance and ensure successful adoption of VulnCheck’s intelligence data.

In this role, you will support strategic Government customers as they implement and customize VulnCheck data to enrich their mission. You will serve as a trusted technical advisor and primary point of contact, helping customers integrate VulnCheck into their security operations while building strong relationships with technical stakeholders including red-team and blue-team security engineers. Although this is a 100% remote role, candidates must be located in Maryland for occasional onsite meetings with our federal and pub sector customers. 

What You’ll Do

• Partner with Government customers to implement and customize VulnCheck intelligence data within their platforms and security workflows to meet their objectives.
• Guide customers through integrations and automation of using VulnCheck APIs, CLI/SDK, and other platform components.
• Provide technical onboarding, training, and best-practice guidance to help customers successfully adopt and optimize VulnCheck intelligence.
• Write custom scripts and troubleshoot technical issues related to APIs, data fidelity, integrations, and platform performance.
• Act as the primary technical contact for customers, resolving issues, answering product questions, and supporting ongoing success.
• Build strong relationships with security leaders and technical teams and security engineers.
• Advocate for customers internally by providing product feedback and identifying opportunities to improve integrations, workflows, and user experience.
• Support escalations and provide deep product expertise across setup, deployment, adoption, and optimization.

What You’ll Bring

• Deep understanding of the Cybersecurity product landscape with a focus in vulnerability exploitation lifecycle and Cyber Kill Chain
• A comprehensive understanding of the roles, interactions, and challenges in incident response, vulnerability management, and SOC analysis/management, including how each can leverage vulnerability intelligence for support.
• Ability to develop and maintain scripts in Python.
• Ability to understand and compile Golang
• Ability to work with APIs and JSON.
• Strong understanding of red-team/offensive techniques

Preferred Qualifications

• Experience in customer-facing roles with familiarity with Customer Success processes and metrics is highly preferred

*IMPORTANT NOTE: This position may involve access to technology subject to U.S. export control regulations. Employment is contingent upon the company's ability to authorize access under applicable export control, sanctions, and any other applicable legal or contractual requirements. The company does not guarantee and is under no obligation to seek such authorization if it would be necessary.

What We Offer

We believe people do their best work when they feel supported, trusted, and valued. VulnCheck offers benefits designed to meet a wide range of needs and lifestyles:

Benefits and Perks

• Unlimited PTO
• 401k plan with 100% match on first 3%, then 50% of the next 3-5% of compensation
• Comprehensive healthcare coverage
• Generous paid parental leave
• Remote friendly environment with flexibility
• Expense reimbursement for Cell Phone & Internet 
• Ongoing professional development, coaching, and learning resources

Why Join Us

Built on over two decades of cybersecurity experience, our team of experts understands the intricacies of vulnerabilities, their exploitation in the wild, and how to leverage this data to build more effective cybersecurity products that produce better outcomes for organizations.

VulnCheck gives organizations a tactical advantage by providing best-in-class exploit & vulnerability intelligence information. We have a sense of duty to protect the critical infrastructure we rely on including medical devices, power grids and telecommunication networks. We were founded in 2021 in Lexington, Massachusetts.

VulnCheck has a transparent, collaborative, and supportive culture - we are looking for people who have a growth mindset, are curious and innovative. Our team is smart, but humble, hardworking, and supportive.

VulnCheck is proud to be an Equal Employer Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. VulnCheck is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.