- Job title
- Customer Solutions Engineer
- Job location
- US / Remote (US)
- Job description
- ## **Customer Solutions Engineer**
**Team:** Customer Success\
**Location:** Remote, USA | **Reports to:** Head of Customer Success
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### **Who We Are**
Popl is building the first In-Person Marketing Platform—replacing outdated lead retrieval tools with a unified system that empowers teams to turn real-world connections into revenue. We help go-to-market teams capture more leads, act faster, and measure everything. From lead capture to CRM sync, Popl makes every interaction count
---
### **About the Role**
The **Customer Solutions Engineer** is a flexible, go-to technical resource embedded within the Customer Success team. This role is designed for someone who thrives on jumping in, solving problems, and making things work—fast.
You won’t manage a book of business like a traditional CSM. Instead, you’ll be a **technical Swiss Army knife**: joining onboarding calls, accelerating time-to-value, guiding customers through CRM integrations, and helping teams with unique or advanced use cases. Whether it’s hosting office hours, assisting on a fast-moving rollout, or troubleshooting an edge-case setup, you’ll bring clarity and confidence to our customers when it matters most.
This role also plays a key internal function: surfacing product feedback, partnering with our Customer Success Team, and ensuring that technical knowledge flows freely across the team.
---
### **What You’ll Do**
#### **🎯 Jump In Where It Matters Most**
* Join live customer calls—especially for new accounts that need fast onboarding or setup support
* Guide customers through technical steps such as CRM integration walkthroughs, field mapping, enrichment workflows, and lead routing logic
* Run ad hoc onboarding sessions or “office hours” to unblock customers in real-time
#### **🔧 Assist With Technical Setups**
* Support CSMs by assisting on the technical aspects of implementation (you won’t own the full integration process, but you’ll make the hard parts easy)
* Help configure Popl for unique customer use cases that require specialized workflows or data logic
* Translate customer requirements into actionable setup recommendations
#### **🧠 Enable Internal Teams + Funnel Feedback**
* Partner with the Integrations Program Manager to share real-time customer feedback and edge-case patterns
* Act as an internal resource for teammates needing support on technical topics or product configurations
* Participate in cross-functional enablement sessions to increase fluency across the broader CX and GTM orgs
---
### **What We’re Looking For**
* 2–5 years experience in a technical customer-facing role (Solutions Engineering, Implementation, RevOps, Technical CSM)
* Strong familiarity with CRM platforms like Salesforce, HubSpot, Pipedrive, and HR platforms like Azure Active Directory, Workday, and Google Workspace
* Strong troubleshooting instincts and the ability to talk through workflows clearly with non-technical users
* A highly independent operator who’s also deeply collaborative—comfortable working across Success, Product, and Engineering
* Quick to jump into live calls, proactive in solving blockers, and confident owning the “how” of implementation
---
### **Nice to Have**
* Familiarity with Zapier
* Light experience with APIs, JSON, or field-level CRM structures
* Experience supporting sales or marketing tech stacks in startup environments
---
#### **Compensation and Benefits**
* **Compensation:** $80K-$110K base salary + equity
* **Benefits:**
* Fully remote
* Competitive salary
* Meaningful equity
* Full insurance & benefits
* Unlimited PTO
* $150 / month wellness credit
* Constant daily learning
* High influence on exciting projects
---
### **Why Popl**
At Popl, we’re scrappy, customer-obsessed, and product-driven. This role is for someone who loves untangling complexity, thrives in fast-paced environments, and knows how to be the calm expert in the (virtual) room.
You’ll help customers move fast and grow faster—one successful launch at a time.
