Customer Service Representitive

Promenade engages in empowering local businesses with technology, knowledge, and support. It was founded as a business expansion of a fleet of industry-specific software platforms. The company focuses on specific…

Location: Remote
Company size: 100–200
Posted: 1y ago
Via: Lever

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Job listing · Updated 29 JUL 2025

Customer Service Representitive

Promenade Group· RemoteView company profile

Job title: Customer Service Representitive
Job location: Remote
Job listing URL: https://jobs.lever.co/promenade/baa8fb41-da6b-4c49-989a-9d7d26e275f6
Job description: Are you a people person with a passion for helping others? BloomNation.com, a rapidly growing company dedicated to empowering local florists, is looking for a Customer Service Representative to join our team! In this role, you'll be the first point of contact for our valued customers and floral partners, providing top-notch support via phone and email.

If you're empathetic, solutions-oriented, and thrive in a fast-paced environment, we want to hear from you!
What You'll Do:
Be the voice of BloomNation: Provide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and email.
Problem-solve with a smile: Listen to customer inquiries, diagnose issues, and provide helpful solutions.
Escalate when necessary: Accurately identify and escalate complex technical issues to our engineering team.
Advocate for our users: Ensure an outstanding experience for every customer by going the extra mile to resolve their concerns.
Share your insights: Identify trends and suggest improvements to enhance our support processes and overall user experience.
Become a product expert: Help customers and partners maximize their use of BloomNation's platform to grow their businesses.
What You'll Bring:
A natural knack for connecting with people: You're a friendly, optimistic, and caring individual who loves building relationships.
Passion for small businesses: You're excited to support local florists and be part of a growing startup.
Tech-savviness: You're comfortable learning and using various support tools (experience Salesforce or similar platforms is a plus!).
Exceptional communication skills: You can clearly and effectively communicate both in writing and over the phone.
Bilingual: Spanish speaking is a plus!
Grace under pressure: You can work efficiently and maintain a positive attitude in a fast-paced environment.
Customer service experience: Previous experience in a customer-facing role (retail or service industry experience is a big plus!) is highly valued.