Customer Service Representative

Sila is the leading money API for fintech and crypto. Using our developer-friendly sandbox, bank agency, and embedded compliance, our fintech and crypto customers have gone from MSA signing to live in production with…

Location: Windham, ME
Company size: 20–100
Posted: 4mo ago
Via: Lever

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01Comp band & equity packageLocked
02Seniority & experience requirementsLocked
03Interview process & rubricLocked
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Customer Service Representative - Sila

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Job Title: Customer Service Representative
Job Location: Windham, ME
Job Listing URL: https://jobs.lever.co/sila/eeba458b-9822-4995-bf08-d0f99bde787a
Job Description: Customer Service Representative

Dave's World, is one of the largest and fastest growing heating, cooling, and plumbing companies, located throughout the state of Maine.

Salary:

$21 - $25 per hour + bonuses

Schedule: Monday-Friday 8am-5pm

Basic Function:

To cheerfully answer the phone and assist customers with booking jobs, following up on jobs, selling products and/or services, and handling basic customer issues.

Daily Duties:

Convert incoming customer calls into booked service appointments.

Deliver call scripts with an authentic cadence; be clear, compelling and personable.

Respond to customer requests, resolving issues and promoting the brand.

Be professional and establish customer rapport, encouraging repeat business.

Participate in training to boost booked calls and practice outbound calling.

Adhere to the company’s plan for resolving customer complaints quickly and favorably.

Maintain and update customer database with complete and accurate information.

Skill Requirements:

Develop a proven track record in customer service.

IT competent; good typist and proficient with phone systems.

Highly organized with exceptional follow-through abilities.

Strong verbal and written communications.

Ability to build trust and demonstrate empathy.

Personality that blends well with a fast-paced, goal-driven environment.

Competitive individual contributor who also loves to win as a team.

Highly motivated, flexible and great attitude on life.

Salary:

$21-$23/hr+ Bonuses

Deliver Wow Service

Honesty and Integrity

Empathy

Resourceful

Attention to Detail

Happiness

Committed to Growth and Learning

Working Environment:

Standard office

Temperature controlled

Sitting/standing desk