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Customer Experience - Skio

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Job Title
Customer Experience
Job Location
Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a technical support agent in our customer experience team. In this role, you will play a crucial part in ensuring the growth and success of our merchants. You will:

- Manage an inbound queue of emails and chat to triage and diagnose technical issues with our merchants. (With the rare Zoom call when needed)
- Work with the technical support team and engineering team to escalate and manage escalations of those issues to ensure constant updates to merchants.
- Assist the team with quality assurance tasks to ensure new features are bug free.
- Assist with documentation creation and updates.

Experience with Shopify is required. If you are driven, customer-focused, and eager to make a meaningful impact, we would love to hear from you.

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Skio Headquarters Location

New York, NY

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Skio Company Size

Between 50 - 100 employees

Skio Founded Year


Skio Total Amount Raised


Skio Funding Rounds

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  • Seed

    $8,200,000 USD

  • Pre Seed

    $150,000 USD