About Zed
Zed is building the first AI-native, licensed neobank in the Philippines designed to democratize access to premium financial services for young professionals in global markets. The current banking system is broken, often shutting out the world’s youngest and fastest-growing consumer classes—we’re here to fix it.
Our team is uniquely positioned to solve this. We are Stanford engineers and former YC founders who have spent our careers at the intersection of banking and hyper-growth startups like Square, Facebook, and Box. We’ve been here before, having previously built and exited Symple (YC W'17), a fast-growing B2B payments company.
We are backed by world-class investors, including Accel, Valar, Immad Akhund (Mercury), Dalton Caldwell (Y Combinator), and Kunal Shah (Cred).
The Role
This is not a traditional customer support role.
At Zed, Customer Experience & Operations Analysts sit at the intersection of product, operations, and strategy. You’ll work on the front lines of the business—solving real user problems while helping shape what we build and how we scale.
This role is designed for exceptional early-career candidates who want to break into tech, work closely with founders, and develop a deep understanding of how high-growth companies operate from the inside.
You won’t just respond to customers—you’ll:
Identify product gaps and influence roadmap decisions
Collaborate directly with engineering and leadership
Turn real user interactions into insights that drive the business
Many of the best product managers, operators, and founders start in roles like this—because it provides unmatched exposure to how companies actually work.
What You’ll Do
Own the customer experience
Diagnose and resolve user issues across email, chat, and other channels
Develop deep product expertise and act as a trusted resource for users
Deliver thoughtful, high-quality communication that reflects Zed’s brand
Turn interactions into insight
Identify patterns, recurring issues, and product gaps
Document and synthesize findings into clear, actionable insights
Help inform product, design, and operational priorities
Work cross-functionally to solve problems
Partner with engineering, compliance, and operations to resolve complex issues
Escalate and drive resolution on high-impact problems
Contribute to building systems and processes that scale
Contribute to product and operations
Test new features and provide structured feedback before launch
Help improve internal tools, workflows, and support systems
Support reporting and analysis on user behavior, product performance, and support trends
Who You Are
Early in your career: Recent graduate or within ~1–2 years of experience
Academically strong: You’ve demonstrated excellence in a rigorous environment
Exceptionally communicative: Clear, thoughtful writer and speaker in English and Filipino
Analytical and curious: You ask good questions, spot patterns, and connect dots
Detail-oriented and organized: You can manage multiple priorities without dropping quality
High ownership: You take responsibility for outcomes, not just tasks
Ambitious and growth-oriented: You’re looking for a steep learning curve and meaningful responsibility
Career Growth
This role is designed as an entry point into Zed’s core functions.
High performers will have opportunities to grow into roles across:
Card Operations
Compliance
Growth
Product Marketing
User Research
You’ll work closely with founders and senior team members, gaining exposure that typically takes years to access in larger companies.
We hire exceptional people from diverse backgrounds because different perspectives build better products.
If you’re excited about this role but don’t check every box, apply anyway. We value potential, ownership, and alignment with our values more than perfect résumés.
We are an equal opportunity employer and do not discriminate based on legally protected characteristics. We provide reasonable accommodations throughout the hiring process.
Compensation includes salary, equity, and benefits. Final offers are based on role scope, location, and experience.
